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OpinionWell
Rank
77th
Out of 676

The Westin New York at Times Square

Average Price: $433  
 
Hotel Class:
270 West 43rd Street
New York City, 10036 View map  
4-Star Hotel Rank: 32 of 106
Average review rating: 4.16
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (20) , Expedia (53) , MyTravelGuide (1112) , Travelocity (70) , TripAdvisor (2135) , YahooTravel (121)
SAFE TO BOOK ? (3/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 96 comments. 
The following words were used in comments with Rude:
bad (5)   bar (4)   concierge (7)   condescending (5)   desk (14)   employee (4)   horrible (3)   hotel (15)   lobby (4)   management (9)   new (6)   noise (3)   not (18)   operator (4)   reception (6)   room (15)   service (11)   staff (36)   tip (4)   unhelpful (5)    
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1. I'm glad to read other reviews saying they had friendly staff; and hope we got a bad week - we had nothing but rude, cold and unfriendly staff, from the 1+ hour wait for our luggage (why couldn't we bring it up ourselves??) to the surly night staff demanding to see our room key without even a hello.
"Unfriendly, dirty, but a great location " Read full review on TripAdvisor   5/16/2012 Vote      
2. This trip ( 5th visit) I came across some very rude Americans which left a bad taste.
"Just loved this. " Read full review on TripAdvisor   5/14/2012 Vote      
3. Not dismissive, not rude, not too slow - but just not very personal.
"A handy place to stay for nights at the theatre. " Read full review on TripAdvisor   5/12/2012 Vote      
4. The staff needed a bit more training in customer care: reception staff on the phone abrupt and verging on rude when I complained that our room had not been serviced that day.
"Good location, good hotel " Read full review on TripAdvisor   4/25/2012 Vote      
5. Front desk team rude and confused.
"Not up to Westin standards " Read full review on TripAdvisor   4/8/2012 Vote      
6. Couldn't say the same for one particular waiter in Bar10 who was EXTREMELY rude to us due to a misunderstanding with our 'tip' - my tip to him is to learn some manners and be more tolerant of tired travellers.
"Great location " Read full review on TripAdvisor   4/4/2012 Vote      
7. We have to admit that we were uncomfortable with a guest that came in complaining about his room not being ready and was extremely rude to her.
"Shula's steak house at the Westin " Read full review on TripAdvisor   3/26/2012 Vote      
8. The employees almost ignore guests and are sometimes very rude, especially the valets.
"Horrible Service " Read full review on TripAdvisor   3/4/2012 Vote      
9. Check in staff was rude and unhelpful.
"Subpar stay " Read full review on TripAdvisor   2/6/2012 Vote      
10. Hotel policy is NOT made clear on this whatsoever and when trying to contact the hotel directly I have been greeted by rude staff anxious to end the conversation no sooner than it started.
"Absolutely horrendous after care " Read full review on TripAdvisor   1/9/2012 Vote      
   
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