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Rank
77th
Out of 676

The Westin New York at Times Square

Average Price: $433  
 
Hotel Class:
270 West 43rd Street
New York City, 10036 View map  
4-Star Hotel Rank: 32 of 106
Average review rating: 4.16
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (20) , Expedia (53) , MyTravelGuide (1112) , Travelocity (70) , TripAdvisor (2135) , YahooTravel (121)
SAFE TO BOOK ? (3/5 issues found)
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Mess
Appears in 17 comments. 
The following words were used in comments with Mess:
bath (2)   bed (2)   desk (2)   floor (2)   hotel (2)   management (3)   need (2)   new (2)   not (5)   reservation (2)   room (8)   safe (2)   service (4)    
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1. It is very easy to get uptown or downtown while avoiding the traffic mess in Times Sq.
"Family stay at the Westin " Read full review on TripAdvisor   4/14/2012 Vote      
2. Check-in was a bit long and then they sent us to our room and when we opened it, the room was a total mess.
"Good feeling, not that amazing " Read full review on TripAdvisor   3/14/2012 Vote      
3. Someone owes me a New York Vacation for the one they messed up, so if your are going to New York try the Double Tree at Times Square, or the Grand Hyatt Both have Great service and no lies.
"Worst Christmas trip ever! " Read full review on TripAdvisor   1/15/2011 Vote      
4. Now we are on our 3 rd day and they want us to wait to be moved they mess up two days with this and then the doorman wouldn't get me a taxi when I needed one he just looked at me well when we got back to our 3rd night the room had not been serviced and when I called down they just pulled the covers over the pillows and put bath paper on the coffee table not in the bath room and we where out I called down and spoke with Darron service express manager he said that he was giving me 5,000 points for my problem and Adam said that he was giving me 20,000 points for my trouble a total of 25,000 points they had taken 5,000 points from me for the club floor that should have been returned to me for not getting it.
"Worst Christmas trip ever! " Read full review on TripAdvisor   1/15/2011 Vote      
5. All the staff we found were more then friendly enough, they provided a travel plug which was in are room after going out, i managed to mess up the safe, told reception - two minutes later it was unlocked for us and the hotel kept are bags safe for us on are last day as we had an evening flight out.
"What a weekend!! " Read full review on TripAdvisor   12/14/2010 Vote      
6. What a mess.
"Unplanned stay, pricy, stay if you have too " Read full review on TripAdvisor   9/29/2010 Vote      
7. What a mess.
"Unplanned stay, pricy, stay if you have too " Read full review on TripAdvisor   9/29/2010 Vote      
8. I am not okay with being lied to or messed with.
"Worst service - need to remove Westin's name from this hotel " Read full review on TripAdvisor   7/17/2009 Vote      
9. On repeated calls, we were told the room is ready and has been serviced but when I went to check, I found out that it was still a mess - no one had come to the room .
"Lousy Service " Read full review on TripAdvisor   6/15/2009 Vote      
10. The bed wasnt made up, there was trash around and the toilet was a mess.
"Lousy Service " Read full review on TripAdvisor   6/15/2009 Vote      
   
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