1. The Pros:Friendly serviceLarge room by NYC standardsNo bedbugsGreat view from 40th floorClean bathroom, decent water pressure & hot waterelevator never took too longConsistent maid serviceGreat central locationConsWalls are thin, can hear neighbors and hallway noiseBeds were NOT heavenly (as advertised) the pillows were awfulScratchy sheetsDouble bed very cramped for 2 compact adultsOur room appeared to be due for refurbishing.