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Rank
77th
Out of 676

The Westin New York at Times Square

Average Price: $433  
 
Hotel Class:
270 West 43rd Street
New York City, 10036 View map  
4-Star Hotel Rank: 32 of 106
Average review rating: 4.16
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (20) , Expedia (53) , MyTravelGuide (1112) , Travelocity (70) , TripAdvisor (2135) , YahooTravel (121)
SAFE TO BOOK ? (3/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Mistake
Appears in 24 comments. 
The following words were used in comments with Mistake:
apology (2)   big (2)   car (2)   charged (5)   checkin (2)   floor (2)   hotel (5)   large (2)   management (2)   not (6)   room (4)   service (3)   useful (2)    
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1. This was a mistake , and I would instead use the car service next time I am in town.
"Great hotel " Read full review on TripAdvisor   4/10/2012 Vote      
2. Hotel facilities: The checkin does take some time, and a mistake was made on our checkin (room transfer was not properly organised).
"great to stay - if you can afford it! " Read full review on TripAdvisor   4/2/2012 Vote      
3. The hotel was absolutely 'adequate' in terms of accommodation, but was a mistake in terms of seeking a romantic / warm atmosphere.
"business hotel - it aint one for romance! " Read full review on TripAdvisor   3/13/2012 Vote      
4. I requested that Jessie K contact me and I also sent her an email, the next morning I was contacted by Adam the Duty Manager and he said that there had been a mistake made and we would be moved to a higher floor.
"Nice hotel but not coming back " Read full review on TripAdvisor   1/25/2012 Vote      
5. Huge hotel, our travel agent back home had made a mistake and they upgraded us without any trouble.
"Great choice of hotel - with be back! " Read full review on TripAdvisor   1/9/2012 Vote      
6. Lovely hotel all round only downfall was we ordered room service one night and paid cash but the morning we checked out we was told there was a bill to be paid for room service and wifi charges, we never used the internet once so couldnt understand what these charges were for, thankfully all charges were dropped once we spoke to the management and they released there mistake.
"Decent hotel in times sqaure " Read full review on TripAdvisor   12/27/2011 Vote      
7. There was no apology for the mistake, no offer for any type of compensation, and definitely no sense of concern by the staff checking us in.
"Nice hotel. Service needs improvement. " Read full review on TripAdvisor   12/20/2011 Vote      
8. I am a Starwood Preferred Guest, although what I get for this is a mystery, and have stayed in many Westin and other SPG hotels throughout the world, but I will not make this mistake again.
"Location perfect, service non-existent " Read full review on TripAdvisor   6/29/2011 Vote      
9. Perhaps we made the mistake of staying during the weekend.
"Very average all around and wouldn't return " Read full review on TripAdvisor   5/31/2011 Vote      
10. I can see a mistake happening the first time, but the large 2nd charge goes beyond being a mistake.
"Great Location, But Watch Your Credit Card Statement " Read full review on TripAdvisor   9/13/2010 Vote      
   
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