The Ritz-Carlton, Kapalua, Lahaina, Unhappy

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Rank

6th

Out of 91

The Ritz-Carlton, Kapalua	Average Price: $566 Check Rates

Hotel Class:

1 Ritz Carlton Drive

Lahaina, 96761 View map

5-Star Hotel Rank: 1 of 2
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (10) , TripAdvisor (725)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (14) avoid (13) bad (56) big deal (11) broken (6) complain (20) complaint (18) difficult (6) dirty (13) disappoint (47) disgust (6) downside (11) expensive (69) flaws (5) frustrated (4) hard (18) hardly (6) hate (5) horrible (6) inconvenient (4) issue (30) lack (20) loud (19) mediocre (12) mold (6) negative (33) noise (18) noisy (8) outrageous (7) overpriced (7) poor (21) pricey (27) problem (48) ridiculous (8) rock (17) rough (8) rude (5) sad (4) shock (5) slow (14) smell (17) terrible (8) tiny (4) unacceptable (5) uncomfortable (8) unfortunate (14) unhappy (4) worn (5) worst (10) wrong (19)

Unhappy

Appears in 8 comments.

The following words were used in comments with Unhappy:
desk (2) not (2) pool (2)

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1. At the pool, an unhappy staff member may bring you a drink.

"Really a Ritz? " Read full review on TripAdvisor 7/31/2010 Vote

2. We had a waiter at the pool who was continually looking around bored for the minute he was taking our order, others who just seemed unhappy or unwilling to help us with any kind of problem.

"McRitz " Read full review on TripAdvisor 3/27/2010 Vote

3. People frequently seemed bored or unhappy to be there.

"McRitz " Read full review on TripAdvisor 3/27/2010 Vote

4. I was unhappy about the outcome but upset about how it was handled.

"Poor service, not the vacation we had expected from the Ritz " Read full review on TripAdvisor 4/15/2008 Vote

5. Even our kids, age 11 and 13, seemed unhappy.

"Gives a whole new meaning to shabby chic. " Read full review on TripAdvisor 6/15/2006 Vote

6. but by that time I was beyond unhappy, picked up the phone, called the front desk and checked out.

"A most disapointing experience " Read full review on TripAdvisor 8/25/2004 Vote

7. When we arrived at the front desk we were met by a fairly unhappy young clerk, no smile, aloha, not even a hello.

"A most disapointing experience " Read full review on TripAdvisor 8/25/2004 Vote

8. I am not sure which part of the resort the unhappy guests stayed at, but I thought it was great.

"Great Place and Definite 5 Star Service " Read full review on TripAdvisor 5/3/2004 Vote