The Ritz-Carlton, Kapalua, Lahaina, Poor

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Rank

6th

Out of 91

The Ritz-Carlton, Kapalua	Average Price: $566 Check Rates

Hotel Class:

1 Ritz Carlton Drive

Lahaina, 96761 View map

5-Star Hotel Rank: 1 of 2
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (10) , TripAdvisor (725)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Poor	Appears in 38 comments.

The following words were used in comments with Poor:
area (5) average (2) beach (3) complaints (2) dinner (3) food (2) hotel (6) lacking (2) location (3) night (3) not (3) pretty (2) quality (2) relax (2) restful (2) reviews (6) room (4) service (13) suite (2) surprise (2)

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1. The restaurants all have super slow and poor service (our 3-year-old waited an hour to get her chicken nuggets).

"Not what I expected from a Ritz Carlton - disappointing " Read full review on TripAdvisor 6/28/2010 Vote

2. poor service at the bar/restaurant, towels were not replaced after housekeeping, no help at pool or beach area, had to call far too many times for little things like turndown.

"Disappointment at the Ritz " Read full review on TripAdvisor 6/14/2010 Vote

3. The attention to detail at this property is very poor and probably due to the 'relaxed nature' of the locals who seem to be sleep walking.

"A horribly disappointing exchange of value & miserable service. " Read full review on TripAdvisor 4/10/2010 Vote

4. The water in the poor feels warmer than it looks, it's very comfortable for this time of the year.

"Lovely stay at the Ritz... " Read full review on TripAdvisor 11/25/2009 Vote

5. I found the restaurants to be pretty poor which isn't surprising for hotel restaurants but disappointing nonetheless.

"Disappointed " Read full review on TripAdvisor 10/9/2009 Vote

6. poor "duty of care" to the clients.

"No longer a Ritz Carlton " Read full review on TripAdvisor 8/18/2009 Vote

7. The food is poor the service in the Terrace a joke, you queue for dinner and B'Fast, the quality is applaing.

"No longer a Ritz Carlton " Read full review on TripAdvisor 8/18/2009 Vote

8. I always feel sorry for the poor folks who are forced to do that.

"Simply Wonderful! " Read full review on TripAdvisor 6/6/2009 Vote

9. Overall, this place was a surprising gem after reading other reviews and reports about Kapalua's poor weather.

"Our New Favorite Maui Location " Read full review on TripAdvisor 6/1/2009 Vote

10. Kidding aside, the only minor complaint about the room concerns the ultra-poor sound-proofing between the toilet area and the rest of the bathroom.

"Nice hotel - met expectations. " Read full review on TripAdvisor 5/21/2009 Vote