The Ritz-Carlton, Kapalua, Lahaina, Rude

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Rank

6th

Out of 91

The Ritz-Carlton, Kapalua	Average Price: $566 Check Rates

Hotel Class:

1 Ritz Carlton Drive

Lahaina, 96761 View map

5-Star Hotel Rank: 1 of 2
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (10) , TripAdvisor (725)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (14) avoid (13) bad (56) big deal (11) broken (6) complain (20) complaint (18) difficult (6) dirty (13) disappoint (47) disgust (6) downside (11) expensive (69) flaws (5) frustrated (4) hard (18) hardly (6) hate (5) horrible (6) inconvenient (4) issue (30) lack (20) loud (19) mediocre (12) mold (6) negative (33) noise (18) noisy (8) outrageous (7) overpriced (7) poor (21) pricey (27) problem (48) ridiculous (8) rock (17) rough (8) rude (5) sad (4) shock (5) slow (14) smell (17) terrible (8) tiny (4) unacceptable (5) uncomfortable (8) unfortunate (14) unhappy (4) worn (5) worst (10) wrong (19)

Rude	Appears in 21 comments.

The following words were used in comments with Rude:
$ (2) bad (2) complaints (2) desk (4) guest (3) nice (2) pool (3) pretty (2) reviews (2) room (3) service (4) staff (5) standard (2) waiter (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The pool boys were rude if you weren't getting drunk, wouldn't bring me a juice.

"Wonderful place..except pool boys and front desk! " Read full review on TripAdvisor 6/21/2010 Vote

2. Overall there was no outright rudeness, service simply did not rise to the standard of being anything more than perfunctory.

"Beautiful property, lackluster service " Read full review on TripAdvisor 4/14/2010 Vote

3. Our only complaint was many of the other guests at this hotel who were pretty rude.

"Good but obnoxious guests " Read full review on TripAdvisor 2/26/2010 Vote

4. Most guests were pretty laid back--no loud or rude complainers, cell phone yakkers, screaming kids, etc.

"Great Stay " Read full review on TripAdvisor 7/29/2009 Vote

5. Bell desk staff were unfriendly, bordering on rude.

"HIGHLY Disappointing " Read full review on TripAdvisor 2/2/2009 Vote

6. More than I can say for some of the guests - way too stuffy and uptight and on occasion - down right rude.

"Some people just can't be made happy " Read full review on TripAdvisor 11/17/2005 Vote

7. -Snobby and rude front desk workers.

"Plus and Minuses " Read full review on TripAdvisor 11/16/2005 Vote

8. The service at the pool is sub-standard and many times can come off as rude.

"Needs some work " Read full review on TripAdvisor 10/19/2005 Vote

9. Guess what? We arrived exhausted and were rudely treated by a woman behind the desk who was wearing a parka - she clearly wasn't the usual desk clerk - our daugher and her family went to their room after they were assured it was set up with a crib - it wasn't.

"Definitely not up to Ritz Carlton standards " Read full review on TripAdvisor 9/4/2005 Vote

10. We had one rude encounter with a staff member which has NEVER happened before(they go out of their way to be extra nice to you) but she apologized after the waitress overheard our complaint and she brought us a nice book with pictures of Maui (we forgave her).

"Ritz is ready for a remodel!!!! " Read full review on TripAdvisor 8/24/2005 Vote