The Ritz-Carlton, Kapalua, Lahaina, Frustrated

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Rank

6th

Out of 91

The Ritz-Carlton, Kapalua	Average Price: $566 Check Rates

Hotel Class:

1 Ritz Carlton Drive

Lahaina, 96761 View map

5-Star Hotel Rank: 1 of 2
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (10) , TripAdvisor (725)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Frustrated

Appears in 6 comments.

The following words were used in comments with Frustrated:

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1. I can't tell you what level of frustration this caused, but the gal at check-in was beyond amazing in making everything work out.

"PERFECTION!!! " Read full review on TripAdvisor 9/13/2010 Vote

2. We asked for good restaurant recommendations and their only suggestions were on property which is pretty frustrating.

"Disappointed " Read full review on TripAdvisor 10/9/2009 Vote

3. After letting the phone ring more than 50 times, I emailed a message detailing my frustration.

"gorgeous views, great room " Read full review on TripAdvisor 5/27/2008 Vote

4. The major negative is that they are not really ready for guests yet--construction noise abounds--both inside and outside, and this is frustrating, particularly if you're going there to relax and have peace and quiet.

"Beautiful hotel but may just be the noisiest place on earth " Read full review on TripAdvisor 1/21/2008 Vote

5. The best part of the stay was the pool, we had it to ourselves at night and swam our frustrations away, but I feel we were robbed for the price we paid for a mediocre dirty room, less than five star service, and a lack on the part of management to make things right.

"Couldn't believe the conditions at the Ritz " Read full review on TripAdvisor 12/29/2004 Vote

6. Most mornings, breakfast took us over an hour which is frustrating when you want to get out an enjoy the weather.

"Stayed at RC Kapalua December 12-19, 2004 " Read full review on TripAdvisor 12/20/2004 Vote