The Ritz-Carlton, Kapalua, Lahaina, Unacceptable

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Rank

6th

Out of 91

The Ritz-Carlton, Kapalua	Average Price: $566 Check Rates

Hotel Class:

1 Ritz Carlton Drive

Lahaina, 96761 View map

5-Star Hotel Rank: 1 of 2
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (10) , TripAdvisor (725)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Unacceptable

Appears in 8 comments.

The following words were used in comments with Unacceptable:
hotel (2) rating (2) room (2) service (3)

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1. While the Ritz maintained nice scenery and a friendly staff, the conditions of our room were unacceptable, especially considering the rate.

"Poor Quality for a High Price " Read full review on TripAdvisor 1/5/2009 Vote

2. I told them this was completely unacceptable.

"Worst Customer Service Imaginable - Don't Believe Anything They Tell You " Read full review on TripAdvisor 6/10/2008 Vote

3. Granted, it was spring break and the hotel was full but this was unacceptable.

"Gorgeous location, poor service " Read full review on TripAdvisor 3/29/2008 Vote

4. Room service was all over the place one day you would get your order in 30 minutes and then there was the absolutely unacceptable 1 hour and 40 minute wait.

"What I didn't know... " Read full review on TripAdvisor 3/28/2008 Vote

5. But a manager never contacted us or even made an effort to express how unacceptable this was.

"Closing down in July and service is reflective... " Read full review on TripAdvisor 5/2/2007 Vote

6. The service was horrible and unacceptable.

"Avoid this Property IF you know what 5 star service means " Read full review on TripAdvisor 6/19/2006 Vote

7. They bend over backwards for their guests, and my only thoughts as to why some people find the service unacceptable is because (a) they are overprivileged snobs or (b) they are overprivileged snobs.

"Honeymoon Bliss " Read full review on TripAdvisor 9/6/2005 Vote

8. They truly look like a middle tier hotel and with the rates at the Ritz, we found this to be unacceptable.

"beautiful property...but hotel needs a face lift! " Read full review on TripAdvisor 8/2/2005 Vote