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Rank
6th
Out of 91

The Ritz-Carlton, Kapalua

Average Price: $566  
 
Hotel Class:
1 Ritz Carlton Drive
Lahaina, 96761 View map  
5-Star Hotel Rank: 1 of 2
Average review rating: 4.09
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (10) , TripAdvisor (725)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Broken
Appears in 15 comments. 
The following words were used in comments with Broken:
apology (2)   bad (2)   bed (3)   carpet (2)   dirty (2)   housekeeping (2)   liked (2)   night (2)   not (2)   pool (2)   room (2)    
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1. The concierge ladies were extremely helpful, especially since my boyfriend had a broken arm and we needed good recommendations on what we could do with that.
"One of the best hotel stays we've ever had. " Read full review on TripAdvisor   7/23/2010 Vote      
2. Furthermore, some of the equipment at the Gym was broken.
"Not a bad stay -but not Ritz Carlton Quality " Read full review on TripAdvisor   8/20/2009 Vote      
3. Or to the poolside waitress for telling me their espresso machine was broken so I would have to wait another 30 minutes for my coffee.
"What I didn't know... " Read full review on TripAdvisor   3/28/2008 Vote      
4. Like riding up the elavator with housekeeping and her cart of dirty laundry because the service elavator was broken.
"What I didn't know... " Read full review on TripAdvisor   3/28/2008 Vote      
5. We came back to the room one day to find a note sitting besides the broken makeup bottle from housekeeping apologizing for breaking the bottle and offereing to replace it for us, and they didn't even break it.
"Wonderful Honeymoon at the Ritz " Read full review on TripAdvisor   5/8/2007 Vote      
6. the room was dirty, smelly, and one side of the king size bed was so badly broken down, my husband rolled out of bed several times in the night.
"Closing down in July and service is reflective... " Read full review on TripAdvisor   5/2/2007 Vote      
7. Furniture was damaged with hinges and handles missing or broken, lamp shade liners in many areas torn, carpet feeling it's age.
"NOT a 5 star hotel...a well executed 4 " Read full review on TripAdvisor   12/7/2006 Vote      
8. nothing that drastic until you open the drapes and the sliding shutters (one side broken).
"Don't waste your money " Read full review on TripAdvisor   11/17/2005 Vote      
9. A bit shabby, some marks on the wall and peeling paint, a faucet that wouldn't stop dripping, a gaping hole where a refrigerator should be, and an old broken mini bar.
"Don't waste your money " Read full review on TripAdvisor   11/17/2005 Vote      
10. The carpets were stained, the night stand drawers were missing handles, lamp did not work, the remote control was broken and the bathroom marble had chips of marbel missing from it.
"Felt like a Queen " Read full review on TripAdvisor   10/5/2005 Vote      
   
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