Palace Hotel San Francisco, San Francisco, Unhelpful

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Rank

14th

Out of 493

Palace Hotel San Francisco	Average Price: $284 Check Rates

Hotel Class:

2 New Montgomery Street

San Francisco, 94105 View map

4-Star Hotel Rank: 9 of 37
Average review rating: 4.01

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (49) , MyTravelGuide (160) , Travelocity (15) , TripAdvisor (781) , YahooTravel (35)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Unhelpful

Appears in 7 comments.

The following words were used in comments with Unhelpful:
desk (2) helpful (2) management (2) rude (3) staff (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. However the bathroom was dusty, & the bellhop unhelpful.

"Very expensive but beautiful hotel in a great location " Read full review on TripAdvisor 10/27/2011 Vote

2. Our only real criticism of the hotel was one of the male reception staff, whom i shall not name, was, according to my husband, extremely condescending, rude and unhelpful when my husband was needing help.

"A very pleasant stay .... " Read full review on TripAdvisor 7/20/2011 Vote

3. She was very rude, couldnt get a straight answer, couldnt find my boots, unhelpful, etc.

"Beautiful Old Hotel " Read full review on TripAdvisor 6/23/2011 Vote

4. The staff in other areas were mostly courteous and professional but the bar staff was wooden and unhelpful.

"Not worth the money they charge " Read full review on TripAdvisor 12/18/2010 Vote

5. While the valet and bell person were helpful and friendly, the desk staff and managment were simply unprofessional and unhelpful.

"A Gracious Old Hotel with Ungracious Service " Read full review on TripAdvisor 11/28/2010 Vote

6. My room was dirty, and when I asked to change it, the front desk manager was rude and unhelpful.

"Not What I Expected " Read full review on TripAdvisor 5/30/2010 Vote

7. The majority of the service we received was unhelpful or completely non-existent.

"Bad Service, OK Rooms " Read full review on TripAdvisor 11/25/2007 Vote