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OpinionWell
Rank
14th
Out of 493

Palace Hotel San Francisco

Average Price: $284  
 
Hotel Class:
2 New Montgomery Street
San Francisco, 94105 View map  
4-Star Hotel Rank: 9 of 37
Average review rating: 4.01
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (49) , MyTravelGuide (160) , Travelocity (15) , TripAdvisor (781) , YahooTravel (35)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Slow
Appears in 21 comments. 
The following words were used in comments with Slow:
coffee (6)   experience (3)   food (3)   great (5)   hotel (4)   internet (4)   lobby (3)   location (3)   night (5)   plus (2)   pool (3)   quick (2)   room (8)   service (8)   staff (3)   useful (2)   valet (2)   view (2)   wall (2)   worst (2)    
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1. Valet parking was extremely slow.
"Beautiful hotel with great location, but the staff need more training. " Read full review on TripAdvisor   1/1/2012 Vote      
2. Check-in was excrutiatingly slow though, the day I was there.
"Unique old world charm " Read full review on TripAdvisor   12/11/2011 Vote      
3. For you techno folk like me - the ethernet connection and wireless was only 1 Mbps - really really slow.
"Perfect location, excellent food, thin walls " Read full review on TripAdvisor   9/3/2011 Vote      
4. The bad? The breakfast cost was astronomical, the concierge service ranged from helpful to sneering, and check-in was painfully slow.
"Not exciting hotel, but it was at the site of the conference.... " Read full review on TripAdvisor   8/7/2011 Vote      
5. The service was very nice, although a bit slow since we were a large group.
"Lovely historic hotel " Read full review on TripAdvisor   7/28/2011 Vote      
6. The fact that the pool was always freezing, turndown appeared on 2 of the 4 nights, glasses were left dirty in the room by housekeeping from one night to the other, concierge lady sent us to a closed and creepy sushi restaurant one night and internet was very slow add to the already horrible room and staff with an attitude.
"Dated and dirty rooms. Rude staff. AVOID " Read full review on TripAdvisor   7/21/2011 Vote      
7. The internet was unbelievably slow and had to call the hotel's IT department 3 times to troubleshoot problems.
"Not worth the money they charge " Read full review on TripAdvisor   12/18/2010 Vote      
8. The sushi restaurant attached to the hotel was below average and their staff was so slow that when I asked them to take off a bill charge (some things we didn't order) I let it go after 1/2 hour.
"NOT a great hotel. Aesthetically it's nice, but that's about where it ends. " Read full review on TripAdvisor   6/16/2010 Vote      
9. Combine this with the unresponsive bell desk and slow valet service at checkout, this was one of the worst experiences I've had at a hotel and certainly the worst experience I've had at a Starwood property.
"Watch out for the hidden charges! " Read full review on TripAdvisor   6/12/2010 Vote      
10. Internet service in the lobby was a bit slow, but acceptable - and there was always a comfortable chair to sit on while using their wifi.
"very classy place " Read full review on TripAdvisor   3/1/2010 Vote      
   
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