Palace Hotel San Francisco, San Francisco, Complaint

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Rank

14th

Out of 493

Palace Hotel San Francisco	Average Price: $284 Check Rates

Hotel Class:

2 New Montgomery Street

San Francisco, 94105 View map

4-Star Hotel Rank: 9 of 37
Average review rating: 4.01

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (49) , MyTravelGuide (160) , Travelocity (15) , TripAdvisor (781) , YahooTravel (35)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 47 comments.

The following words were used in comments with Complaint:
$ (4) bed (3) car (3) charged (5) clean (3) complaints (47) expectation (3) few (3) guest (3) hotel (5) loud (3) night (4) noise (8) not (7) phone (2) pool (2) rating (2) reception (3) room (10) wall (4)

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1. Only complaint was not getting complimentary WiFi service, esp.

"Internet not complimentary " Read full review on TripAdvisor 5/6/2012 Vote

2. Only complaint was that the walls are thin.

"Good except for walls " Read full review on TripAdvisor 4/1/2012 Vote

3. No complaints on service, and a classic legwndry hotel, but all things considered I'd choose the Westin or St Francis first.

"Nice overall but choose for the service, not for the views. " Read full review on TripAdvisor 2/24/2012 Vote

4. My only complaints - the bathroom was a little dated, but not terrible given that the building is over 100 years old and they charged a ridiculous fee for wifi - they shouldn't be charging at all given the room rates and they make you pay an extra fee for the highest download speed.

"Classy old hotel, a little pricey for what you get " Read full review on TripAdvisor 1/30/2012 Vote

5. Overall, I don't have any complaints about the cleanliness of this place, but I'm sure you can find other hotels as clean as this one for cheaper rates.

"Too expensive for the service offered! " Read full review on TripAdvisor 1/28/2012 Vote

6. But my biggest complaint is that after the initial greeting when I presented my credit card, the hotel offered no hospitality whatsoever.

"Not what it used to be, or ought to be " Read full review on TripAdvisor 1/19/2012 Vote

7. No complaints.

"So, so nice to be back " Read full review on TripAdvisor 1/5/2012 Vote

8. only complaint would be that walls are a little thin and loud conversations can be heard as muffled noise (or roudy kids heard.

"very nice hotel conveniently located " Read full review on TripAdvisor 11/22/2011 Vote

9. I have no complaints at all and really felt welcome at this property.

"Great place to stay " Read full review on TripAdvisor 10/21/2011 Vote

10. When I called the Front desk Richard Graham listened to my complaint and did not question me or make excuses.

"Amazing Customer Service! " Read full review on TripAdvisor 9/28/2011 Vote