Palace Hotel San Francisco, San Francisco, Complain

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Rank

14th

Out of 493

Palace Hotel San Francisco	Average Price: $284 Check Rates

Hotel Class:

2 New Montgomery Street

San Francisco, 94105 View map

4-Star Hotel Rank: 9 of 37
Average review rating: 4.01

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (49) , MyTravelGuide (160) , Travelocity (15) , TripAdvisor (781) , YahooTravel (35)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (10) annoy (8) apologetic (6) avoid (11) awful (11) bad (40) broken (6) complain (16) complaint (18) cramped (8) dated (16) difficult (14) dingy (6) dirty (21) disappoint (56) downside (17) expensive (99) frustrated (7) hard (18) hardly (6) horrible (9) inconvenient (10) issue (32) lack (11) loud (29) mediocre (7) mistake (7) mold (10) negative (17) noise (95) noisy (32) outdated (8) outrageous (8) overpriced (12) poor (20) pricey (37) problem (64) ridiculous (10) rude (21) shame (6) slow (14) smell (11) terrible (21) tiny (21) uncomfortable (17) unfortunate (17) unhelpful (6) worn (17) worst (17) wrong (18)

Complain

Appears in 29 comments.

The following words were used in comments with Complain:
$ (3) apology (2) charged (4) desk (2) free (3) high (2) hotel (4) much (2) night (6) noise (4) not (4) price (2) room (4) staff (2) suite (3)

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1. I know a lot of people complain about the walls being paper thin, and this is true.

"Could use a tune-up " Read full review on TripAdvisor 5/2/2012 Vote

2. As for street noise that lots of guests complained about, our suite faced New Montgomery instead of Market so it was fine.

"It's like staying in a palace! " Read full review on TripAdvisor 3/17/2012 Vote

3. My husband called the front desk to complain because I was afraid that I would act irrationally in my insomnia-induced angry haze.

"HVAC Problems " Read full review on TripAdvisor 1/12/2012 Vote

4. My complains can be remedied by more training.

"Beautiful hotel with great location, but the staff need more training. " Read full review on TripAdvisor 1/1/2012 Vote

5. One really shouldn't complain about a free night (courtesy of our friend's SPG points) and we did overall have an excellent stay.

"Very nice, but some things need attention " Read full review on TripAdvisor 10/15/2011 Vote

6. At this point I angrily called front desk to complain (no apology offered) and asked them not to put any calls through to our room under any circumstances.

"Disappointing " Read full review on TripAdvisor 7/16/2011 Vote

7. I was lucky that they were generous enough to upgrade me (no charge) into a full suite when I complained about the size of my 'junior suite' (i.

"Very Good Hotel " Read full review on TripAdvisor 6/14/2011 Vote

8. When we complained about the noise and asked for a different room we were told the hotel was sold out.

"Beautiful, elegant hotel with wonderful service! Very noisy, however... " Read full review on TripAdvisor 5/27/2011 Vote

9. We could have complained but did not.

"Beautiful, elegant hotel with wonderful service! Very noisy, however... " Read full review on TripAdvisor 5/27/2011 Vote

10. When I called to complain the manager got on and far from apologizing he stuck to denial saying he had no idea when the flowers were delivered or what happened.

"Believe the Reviews - Spot on the Terrible Service " Read full review on TripAdvisor 5/12/2011 Vote