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Rank
14th
Out of 493

Palace Hotel San Francisco

Average Price: $284  
 
Hotel Class:
2 New Montgomery Street
San Francisco, 94105 View map  
4-Star Hotel Rank: 9 of 37
Average review rating: 4.01
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (49) , MyTravelGuide (160) , Travelocity (15) , TripAdvisor (781) , YahooTravel (35)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Frustrated
Appears in 9 comments. 
The following words were used in comments with Frustrated:
clothes (2)   coffee (2)   easy (2)   families (2)   good (2)   guest (3)   hotel (2)   lobby (3)   most (2)   room (7)    
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1. I'll break it down as follows:Pros: good size room for a city hotel, refrigerators in room, very good selection of TV channelsCons: not enough drawers for clothes (I wound up having to use drawers in the nightstand for clothing), outlets are in the floor under furniture and, thus, inaccessible (with the exception of the power strip under the desk - again, it's an older hotel), no coffee maker in the room (although there's either coffee in the lobby or 2 Starbucks within 30 seconds of the door), thin walls (I heard kids two rooms away wailing at 4am) and, most frustrating to me, my room was a cell phone DEAD ZONE (as was the Ralston Ballroom).
"Classic elegance that can use a few tweaks " Read full review on TripAdvisor   11/3/2011 Vote      
2. Instead, we were all left feeling frustrated before we even got to our room.
"Underwhelmed " Read full review on TripAdvisor   8/22/2011 Vote      
3. The most frustrating week ever for getting Internet connection.
"Great service but sort out the Internet access! " Read full review on TripAdvisor   5/18/2009 Vote      
4. It got very frustrated.
"Not what I expected " Read full review on TripAdvisor   3/5/2009 Vote      
5. Guests became very anxious and frustrated- including me.
"More attention to customer service " Read full review on TripAdvisor   11/30/2008 Vote      
6. Check-in was easy for us (they have a Starwood Preferred line); but there were some tired and frustrated-looking guests (lots of families) waiting in the lobby.
"Great stay; bring earplugs " Read full review on TripAdvisor   8/17/2008 Vote      
7. Check-in was easy for us (they have a Starwood Preferred line); but there were some tired and frustrated-looking guests (lots of families) waiting in the lobby.
"Great stay; bring earplugs " Read full review on TripAdvisor   8/17/2008 Vote      
8. I was feeling very ill and after several frustrating misdirected calls the wonderfully helpful concierge Blaine Patterson who connected me to her to get Gatorate and Pepto Bismol sent up to my room.
"Bad apple ruins the bunch " Read full review on TripAdvisor   5/19/2007 Vote      
9. I won`t stay here again & I`m getting frustrated with the Starwood program.
"Not terribly impressed " Read full review on TripAdvisor   4/13/2006 Vote      
   
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