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Rank
14th
Out of 493

Palace Hotel San Francisco

Average Price: $284  
 
Hotel Class:
2 New Montgomery Street
San Francisco, 94105 View map  
4-Star Hotel Rank: 9 of 37
Average review rating: 4.01
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (49) , MyTravelGuide (160) , Travelocity (15) , TripAdvisor (781) , YahooTravel (35)
SAFE TO BOOK ? (2/5 issues found)
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Problem
Appears in 79 comments. 
The following words were used in comments with Problem:
arrival (3)   bar (3)   biggest (5)   clerk (4)   desk (4)   guest (4)   hotel (14)   lacking (3)   markets (3)   nice (3)   night (5)   noise (6)   not (14)   reviews (4)   room (22)   service (3)   small (3)   street (5)   wall (7)   wrong (3)    
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1. We arrive at the room and discover problem #3 - my SPG (Platinum) profile indicates a preference for a quiet room (away from elevators, etc.
"This is Luxury??? " Read full review on TripAdvisor   4/8/2012 Vote      
2. problem #2 - this room is not ready either and will take at least 1 hour to prepare.
"This is Luxury??? " Read full review on TripAdvisor   4/8/2012 Vote      
3. I've had problems with the heat not working in the winter - on more than one occassion - but the staff has been prompt to fix it.
"historic beauty " Read full review on TripAdvisor   4/6/2012 Vote      
4. 10 and we could wheel our 2 pieces of luggage all the way from the airport to the hotel without any problems (use 'New Montgomery' exit).
"It's like staying in a palace! " Read full review on TripAdvisor   3/17/2012 Vote      
5. Because I chose the cheapest room, we had an interior room which turned out to be wonderful as there was no traffic noise at all (which can be a problem in SF).
"Very nice hotel, small room, great pool " Read full review on TripAdvisor   2/13/2012 Vote      
6. I stayed at this hotel three times in the last two years and each time I had the same problem of not getting quality sleep.
"Historical hotel but also an old hotel " Read full review on TripAdvisor   1/15/2012 Vote      
7. A problem we had initially was that the heat did not seem to work until we called for a repair.
"classic SF hotel with a lot of character " Read full review on TripAdvisor   1/13/2012 Vote      
8. As we were scheduled to check out later that day, the woman at the front desk told my husband that it wasn't her problem that we hadn't let them know that we were uncomfortable sooner and HUNG UP on him.
"HVAC Problems " Read full review on TripAdvisor   1/12/2012 Vote      
9. I experienced the same problem at the Palace that I experienced at the Roosevelt in New Orleans -- the problem of the motion sensor HVAC system.
"HVAC Problems " Read full review on TripAdvisor   1/12/2012 Vote      
10. Part of the problem with such a high class place is that you expect everything to be perfect.
"Great Location, Beautiful Building " Read full review on TripAdvisor   12/9/2011 Vote      
   
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