Palace Hotel San Francisco, San Francisco, Broken

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Rank

14th

Out of 493

Palace Hotel San Francisco	Average Price: $284 Check Rates

Hotel Class:

2 New Montgomery Street

San Francisco, 94105 View map

4-Star Hotel Rank: 9 of 37
Average review rating: 4.01

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (49) , MyTravelGuide (160) , Travelocity (15) , TripAdvisor (781) , YahooTravel (35)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (10) annoy (8) apologetic (6) avoid (11) awful (11) bad (40) broken (6) complain (16) complaint (18) cramped (8) dated (16) difficult (14) dingy (6) dirty (21) disappoint (56) downside (17) expensive (99) frustrated (7) hard (18) hardly (6) horrible (9) inconvenient (10) issue (32) lack (11) loud (29) mediocre (7) mistake (7) mold (10) negative (17) noise (95) noisy (32) outdated (8) outrageous (8) overpriced (12) poor (20) pricey (37) problem (64) ridiculous (10) rude (21) shame (6) slow (14) smell (11) terrible (21) tiny (21) uncomfortable (17) unfortunate (17) unhelpful (6) worn (17) worst (17) wrong (18)

Broken

Appears in 14 comments.

The following words were used in comments with Broken:
bathroom (3) carpet (2) guest (2) hot (2) hotel (4) never (3) not (2) old (5) park (2) pool (6) room (2) spa (3) tub (2)

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1. The carpet was old & worn & stained, the furniture old & scratched & the middle drawer of the dresser broken.

"Stay somewhere else " Read full review on TripAdvisor 3/25/2012 Vote

2. The gym was small with probably a dozen pieces of equipment but more than half were broken.

"Could be better " Read full review on TripAdvisor 2/21/2012 Vote

3. There was broken glass in the room, which we didn't find till after our 1 year old cut his hand.

"Great stay at Palace with some problems " Read full review on TripAdvisor 1/31/2011 Vote

4. The sauna was broken, which was about the only downside.

"One of the nicest hotel experiences I've had... " Read full review on TripAdvisor 9/21/2009 Vote

5. The bathroom lock in our room had a broken catch so you could never really lock the bathroom.

"Love the service " Read full review on TripAdvisor 10/4/2008 Vote

6. Cost of hotel parking was on the high side, but the convience of having the parking garage across the street and not worrying about our rental car being broken into was worth it.

"Good Place to Stay " Read full review on TripAdvisor 6/6/2008 Vote

7. They had 1 bathroom stall, 2 showers, old broken tiles on the floors and no amenities like hairspray, gel`s etc.

"Great location ...spa needs some help " Read full review on TripAdvisor 4/30/2008 Vote

8. Upon arrival, the lamp plug was broken off - and was sitting several feet from where it would be plugged in - meaning it was obvious to housekeeping - yet it was left that way for me.

"Beautiful Common Areas, but Room Details Lacking " Read full review on TripAdvisor 1/26/2008 Vote

9. In December, I was upgraded to a suite and noticed; dirty carpet, broken tiles, an iron that did not work, and no movies on the very old TV.

"Just OK " Read full review on TripAdvisor 1/6/2008 Vote

10. The staff is apparently instructed to act as if this is a recent, rare event because, even when we were checking out of the hotel after the pool had been broken for several days, guests were still calling the front desk in surprise when they discovered the pool was broken.

"Swiming Pool and Hot Tub Closed during our entire visit " Read full review on Travelocity 11/1/2007 Vote