Chicago Swissotel, Chicago, Unhelpful

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Rank

33rd

Out of 415

Chicago Swissotel	Average Price: $272 Check Rates

Hotel Class:

323 East Wacker Drive

Chicago, 60601 View map

4-Star Hotel Rank: 16 of 39
Average review rating: 4.12

OpinionWell Value Index: 6

Traveler reviews analyzed: YahooTravel (114) , MyTravelGuide (1783) , Travelocity (13) , Expedia (39) , TripAdvisor (801) , BedBugRegistry (10)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Unhelpful

Appears in 12 comments.

The following words were used in comments with Unhelpful:
amenity (2) awful (2) concierge (8) desk (4) friendly (4) helpful (3) hotel (7) lacking (2) not (3) price (3) room (2) service (3) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. With the exception of the room service attendants and the very kind lady who made up our room everyday, the staff of the hotel, especially the front desk and the concierge was unfriendly and most unhelpful.

"Not up to expectations " Read full review on TripAdvisor 7/4/2011 Vote

2. When I asked the front desk for help they were snippy and unhelpful.

"Rooms nice, service not so much " Read full review on TripAdvisor 6/18/2011 Vote

3. Lady checking you in for the pool is non friendly and very unhelpful.

"Not the best " Read full review on TripAdvisor 7/4/2008 Vote

4. On top of all of this, the concierge was so unhelpful and unknowledgeable that we called the W Hotel to use their services.

"Overpriced and Tacky " Read full review on TripAdvisor 4/21/2008 Vote

5. The concierges were very friendly and helpful, unhelpful, or entirely absent.

Read full review on MyTravelGuide 2/22/2008 Vote

6. The concierges were very friendly and helpful, unhelpful, or entirely absent.

Read full review on MyTravelGuide 2/22/2008 Vote

7. This hotel is not worth the asking prices due to the lack of amenities, hotel front desk/concierge was awful and very unhelpful.

Read full review on MyTravelGuide 10/10/2007 Vote

8. This hotel is not worth the asking prices due to the lack of amenities, hotel front desk/concierge was awful and very unhelpful.

Read full review on MyTravelGuide 10/10/2007 Vote

9. Got Swissotel for a very good price, but was a little anxious since some of the reviews on this site complained of slow elevator service, unhelpful staff, etc.

"Great hotel for the money! Nice hotel, but park elsewhere. " Read full review on TripAdvisor 6/24/2007 Vote

10. The gentleman working at the concierge was not friendly and unhelpful.

Read full review on MyTravelGuide 4/12/2007 Vote