3. The lobby was non existent and lacked basic amenites you don't think about until you don't have them, like chairs in which to sit and gather your thoughts and paperwork before you head out for your day, no free Internet in the lobby or a place to even stand; no other guests in sight, no house phones in site, no views, no parking lot or driveway, and hidden restaurants that have been relocated during construction to the basement concourse level.