Chicago Swissotel, Chicago, Mistake

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Rank

33rd

Out of 415

Chicago Swissotel	Average Price: $272 Check Rates

Hotel Class:

323 East Wacker Drive

Chicago, 60601 View map

4-Star Hotel Rank: 16 of 39
Average review rating: 4.12

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (10) , Expedia (39) , MyTravelGuide (1783) , Travelocity (13) , TripAdvisor (801) , YahooTravel (114)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Mistake

Appears in 16 comments.

The following words were used in comments with Mistake:
$ (2) awesome (2) big (2) bill (2) car (2) cares (2) clerk (4) correct (2) hotel (4) manner (2) park (2) problem (2) professional (2) quickly (3) room (6) small (2) staff (2) street (2) upgraded (2) view (4)

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1. But that was our mistake.

"Fastest elevators in town and direct access to the Pedway " Read full review on TripAdvisor 2/19/2012 Vote

2. And in their robotic quest for imagined perfection, employees make mistakes.

"Great Rooms, Horrible Lobby, Stressed Staff " Read full review on TripAdvisor 10/26/2011 Vote

3. The front desk quickly rectified the mistake and reprinted my bill.

""Don't Open Your Mini-Bar!" " Read full review on TripAdvisor 8/30/2011 Vote

4. )Still, make no mistake: I recommend this hotel.

"Very nice bedroom/view/location; bathroom = -1 " Read full review on TripAdvisor 7/20/2011 Vote

5. (this was THEIR mistake) They told me I could sit in the lobby for 4 hours until my friend arrived.

"Horrible customer service! " Read full review on TripAdvisor 12/13/2010 Vote

6. We callled down stairs, they switched us to 2403,worse mistake,like a helicopter in the room,the noise was unbearable.

"2 Sleepless in Chicago " Read full review on TripAdvisor 8/15/2009 Vote

7. We were given a room 2002,2 doors down from elevator on the east side for a lake view,big mistake.

"2 Sleepless in Chicago " Read full review on TripAdvisor 8/15/2009 Vote

8. BIG MISTAKE.

"Loved it the First time, Hated It The Second " Read full review on TripAdvisor 1/29/2008 Vote

9. We got in our room facing the Chicago River and the city(there was nothing wrong with this room) but made the mistake of seeing the Navy Pier view while waiting for the elevator.

"Very Pleased with Swissotel " Read full review on TripAdvisor 9/20/2007 Vote

10. We made the mistake of renting a car, and finding the hotel was difficult (entrance turns out to be above street level) and parking overnight cost $49.

Read full review on MyTravelGuide 9/1/2007 Vote