Chicago Swissotel, Chicago, Complaint

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Rank

33rd

Out of 415

Chicago Swissotel	Average Price: $272 Check Rates

Hotel Class:

323 East Wacker Drive

Chicago, 60601 View map

4-Star Hotel Rank: 16 of 39
Average review rating: 4.12

OpinionWell Value Index: 6

Traveler reviews analyzed: YahooTravel (114) , MyTravelGuide (1783) , Travelocity (13) , Expedia (39) , TripAdvisor (801) , BedBugRegistry (10)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 89 comments.

The following words were used in comments with Complaint:
$ (6) bathroom (3) bed (4) car (4) charged (5) complaints (89) desk (4) double (4) elevator (6) free (4) hotel (9) internet (6) location (4) loud (4) not (22) park (12) pool (4) room (15) shower (10) wall (3)

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1. Have no complaints but glad my boss paid for it.

"Weekend work stay " Read full review on TripAdvisor 5/9/2012 Vote

2. I suppose my only minor complaint is that the lounge area doesn't have a better 'light menu' selection.

"Highly recommend " Read full review on TripAdvisor 4/15/2012 Vote

3. no complaints there.

"fabulous! " Read full review on TripAdvisor 4/3/2012 Vote

4. Our only complaint is the charge for wi-fi which should be included.

"Quiet Quality " Read full review on TripAdvisor 1/25/2012 Vote

5. The only complaint was that there was gum stuck in the carpet by the couch but I assume the can fix that.

"Very friendly " Read full review on TripAdvisor 11/16/2011 Vote

6. Perhaps my only complaint is the $50 per day parking fee, but that seems to be the norm for large cities.

"Delightful Return Visit " Read full review on TripAdvisor 10/27/2011 Vote

7. These complaints seem petty and overall the hotel merits patronage, but little things still mean a lot.

"NOT ALL IT SHOULD BE " Read full review on TripAdvisor 8/18/2011 Vote

8. No complaints, but no praise either.

"fantastic location " Read full review on TripAdvisor 8/15/2011 Vote

9. The only complaint I have is with their concierge.

"Great stay at the Swissotel " Read full review on TripAdvisor 4/4/2011 Vote

10. I have only one serious complaint -- please get an IPA on tap (or even in a bottle) for your lovely and comfortable lobby bar.

"Great Stay on Business Trip " Read full review on TripAdvisor 2/27/2011 Vote