Chicago Swissotel, Chicago, Rude

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Rank

33rd

Out of 415

Chicago Swissotel	Average Price: $272 Check Rates

Hotel Class:

323 East Wacker Drive

Chicago, 60601 View map

4-Star Hotel Rank: 16 of 39
Average review rating: 4.12

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (10) , Expedia (39) , MyTravelGuide (1783) , Travelocity (13) , TripAdvisor (801) , YahooTravel (114)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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annoy (19) avoid (13) awful (8) bad (51) bed bugs (6) broken (7) complain (24) complaint (21) cramped (7) dated (7) delay (6) difficult (7) dirty (10) disappoint (39) disturbing (5) downside (20) expensive (84) frustrated (11) hard (20) hassle (7) horrible (9) inconvenient (14) irritate (5) issue (38) lack (14) loud (13) mediocre (6) mistake (9) mold (10) negative (32) noise (44) noisy (23) outrageous (16) overpriced (11) poor (14) pricey (25) problem (74) ridiculous (19) rock (7) rude (21) slow (16) smell (8) snooty (6) terrible (10) unfortunate (16) unhelpful (5) weird (9) worn (11) worst (10) wrong (18)

Rude	Appears in 66 comments.

The following words were used in comments with Rude:
arrival (4) busy (4) concierge (5) desk (9) extra (3) extremely (9) great (3) guest (3) hot (3) hotel (18) management (4) need (3) not (20) park (2) pool (4) room (11) staff (35) swimming (3) walking (2) wear (2)

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1. That was humiliating and incredibly rude.

"They've got it half right (and half very wrong) " Read full review on TripAdvisor 3/30/2012 Vote

2. The gal who issued my room keys had written the incorrect room number on my card, not to mention that she was also very rude to me when I checked in.

"Staff was not very accommodating " Read full review on TripAdvisor 7/12/2011 Vote

3. Staff was rude and did nothing to help our situation.

"Will never stay here again. " Read full review on TripAdvisor 3/23/2011 Vote

4. While the location and rooms were good, the hotel staff was unfriendly and rude but most of all my husband and I were extremely upset to find all the extra costs required for use of hotel amenities such as the internet (extra $10), pool and fitness facility (extra $15 per person per day -- yikes.

"Looking for a luxury getaway in the windy city? Keep looking! " Read full review on TripAdvisor 3/9/2011 Vote

5. The 'night manager' at the hotel was extremely rude and told me I could not check in since they could not find the note about my name being on the reservation.

"Horrible customer service! " Read full review on TripAdvisor 12/13/2010 Vote

6. I can understand they might be busy, but that's really rude to guests.

"Big rooms, but service lacking " Read full review on TripAdvisor 11/20/2010 Vote

7. I can understand they might be busy, but that's really rude to guests.

"Big rooms, but service lacking " Read full review on TripAdvisor 11/20/2010 Vote

8. com and and were apprehensive based on several reviews w read here about rooms not being ready and the staff being rude.

"Great Stay " Read full review on TripAdvisor 6/2/2010 Vote

9. THe staff was pleasant (as opposed to other reviews I've read about rudeness).

"Nice hotel and location! " Read full review on TripAdvisor 5/26/2010 Vote

10. They weren't overtly rude, but they also never went out of their way to address me as a guest.

"Not impressed, and even more so - disappointed! " Read full review on TripAdvisor 11/25/2009 Vote