Chicago Swissotel, Chicago, Complain

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Rank

33rd

Out of 415

Chicago Swissotel	Average Price: $272 Check Rates

Hotel Class:

323 East Wacker Drive

Chicago, 60601 View map

4-Star Hotel Rank: 16 of 39
Average review rating: 4.12

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (10) , Expedia (39) , MyTravelGuide (1783) , Travelocity (13) , TripAdvisor (801) , YahooTravel (114)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (19) avoid (13) awful (8) bad (51) bed bugs (6) broken (7) complain (24) complaint (21) cramped (7) dated (7) delay (6) difficult (7) dirty (10) disappoint (39) disturbing (5) downside (20) expensive (84) frustrated (11) hard (20) hassle (7) horrible (9) inconvenient (14) irritate (5) issue (38) lack (14) loud (13) mediocre (6) mistake (9) mold (10) negative (32) noise (44) noisy (23) outrageous (16) overpriced (11) poor (14) pricey (25) problem (74) ridiculous (19) rock (7) rude (21) slow (16) smell (8) snooty (6) terrible (10) unfortunate (16) unhelpful (5) weird (9) worn (11) worst (10) wrong (18)

Complain

Appears in 56 comments.

The following words were used in comments with Complain:
bar (3) concierge (2) desk (10) elevator (3) hotel (7) liked (3) management (4) much (4) night (3) not (12) price (6) problem (5) prompt (2) relax (2) reviews (2) room (11) smoke (2) staff (5) useful (2) water (2)

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1. Could not find one thing to complain about from check in to check out.

"fabulous! " Read full review on TripAdvisor 4/3/2012 Vote

2. When I complained at check-out, hotel staff completely unconcerned and refused to waive $9.

"Poor Value for the Money " Read full review on TripAdvisor 3/24/2012 Vote

3. So I really can't complain about that; however, pay close attention to your bill.

"Nice in It's Own Way! " Read full review on TripAdvisor 5/24/2011 Vote

4. I don't know why people are complaining about the elevator system.

"Great stay at the Swissotel " Read full review on TripAdvisor 4/4/2011 Vote

5. They did nothing to try and help me until I stood there and complained for twenty minutes.

"Horrible customer service! " Read full review on TripAdvisor 12/13/2010 Vote

6. We could have complained but chose not to -we didn't spend a lot of time in the room.

"Much worse than expected " Read full review on TripAdvisor 9/16/2010 Vote

7. We could have complained but chose not to -we didn't spend a lot of time in the room.

"Much worse than expected " Read full review on TripAdvisor 9/16/2010 Vote

8. The toilet handle took a little jiggle to get it to stop running sometimes, but it didn't bother me enough to complain.

"Good location, great deal " Read full review on Expedia 9/9/2009 Vote

9. There really wasn't anything to complain about, but there are a few things to know about this hotel.

"Nice hotel, good value. " Read full review on TripAdvisor 9/7/2009 Vote

10. But, for the price we paid, there is very little to complain about.

"Worth it if you can get a deal! " Read full review on TripAdvisor 7/9/2009 Vote