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Rank
51st
Out of 676

The Waldorf Astoria

Average Price: $432  
 
Hotel Class:
301 Park Avenue
New York City, 10022 View map  
4-Star Hotel Rank: 23 of 106
Average review rating: 3.84
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (17) , Expedia (82) , MyTravelGuide (375) , Travelocity (26) , TripAdvisor (2212) , YahooTravel (133)
SAFE TO BOOK ? (3/5 issues found)
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Complain
Appears in 127 comments. 
The following words were used in comments with Complain:
clean (5)   expectation (8)   free (11)   hotel (22)   management (13)   much (7)   never (6)   night (15)   not (32)   offers (12)   problem (7)   rating (5)   reception (11)   reviews (7)   room (57)   staff (6)   suite (9)   upgraded (11)   useful (6)   water (7)    
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1. We stayed there on a Hilton Honors award certificate, so I probably shouldn't complain, but this hotel is a bit over rated.
"Probably not worth the money " Read full review on TripAdvisor   5/2/2012 Vote      
2. We checked in, the front desk was lovely, but the people in front of us complained about the scaffolding covering their room.
"Not worth the money " Read full review on TripAdvisor   5/1/2012 Vote      
3. A LOT of people were complaining about this and the hotel did their best to handle angry customers but the bottom line, they were booked and people had to take those rooms.
"Not worth the money " Read full review on TripAdvisor   5/1/2012 Vote      
4. I complained and asked the manager what planet he was on, and he took it off the bill.
"Not a 5* Hotel !!! " Read full review on TripAdvisor   5/1/2012 Vote      
5. Throughout our stay, the bellman were the only employees who complained out loud about working long hours and problems with the hotel.
"Not worth the money " Read full review on TripAdvisor   5/1/2012 Vote      
6. after more complaining, which just spoils your holiday really doesn't it?, we were offered a free one night stay.
"Heating excuse and poor service. " Read full review on TripAdvisor   4/26/2012 Vote      
7. we complained about the lack of heating every single day to be told the same excuse ( the building is regulated ) it was so cold outside we were wearing gloves.
"Heating excuse and poor service. " Read full review on TripAdvisor   4/26/2012 Vote      
8. We did complain and despite maintance attempting to fix the problem the water was at most luke-warm.
"No heat or hot water! " Read full review on TripAdvisor   4/25/2012 Vote      
9. Stayed at Waldorf Astoria for 6 days 5 nights, Excellent position for Walking to to sights of New York, Staff at the hotel very helpful and obliging,we were a family of 4 sharing the room was of average size, the ensuite bathroom was not that clean and the sinks and toilet blocked on two occassions,the shower was very poor, plumber sent in and wiped the floors with towels allocated, then left them in the room,did complain, received an apology of sorts, not, in my opinion, what should be expected of the Waldorf.
"Waldorf NYC " Read full review on TripAdvisor   4/23/2012 Vote      
10. Due to the fact that this is an old hotel building some furnishings and equipment in the rooms may be quite old-fashioned, but generally nothing big to complain about.
"Cavour60 " Read full review on TripAdvisor   4/19/2012 Vote      
   
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