Sheraton New York Hotel and Towers, New York City, Wrong

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Rank

45th

Out of 676

Sheraton New York Hotel and Towers	Average Price: $404 Check Rates

Hotel Class:

811 7TH AVE ON 53RD STREET New York

New York City, 10019 View map

4-Star Hotel Rank: 21 of 106
Average review rating: 3.79

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

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a bit small (20) annoy (32) avoid (44) bad (158) bed bugs (68) broken (42) complain (86) complaint (49) cramped (25) dated (31) difficult (35) dingy (21) dirty (104) disappoint (105) disgust (22) dump (31) expensive (127) filthy (26) frustrated (18) hard (59) horrible (45) inconvenient (17) issue (134) lack (24) loud (60) mess (17) mildew (20) mistake (22) mold (40) negative (74) noise (186) noisy (69) outdated (17) peeling (24) poor (44) pricey (34) problem (177) ridiculous (33) rock (27) rude (109) shabby (24) slow (49) smell (70) terrible (48) tiny (79) uncomfortable (32) unfortunate (40) worn (43) worst (54) wrong (39)

Wrong

Appears in 47 comments.

The following words were used in comments with Wrong:
community (2) correct (5) desk (6) great (4) helpful (3) hotel (13) lobby (3) need (3) not (5) okay (2) proof (2) quickly (2) room (15) rude (2) staff (7) street (5) taxi (2) thought (3) well (2) worst (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I can go on all day about everything that is wrong with this hotel but just wanted to warn other travellers.

"Hotel from HELL...bed bugs " Read full review on TripAdvisor 5/22/2012 Vote

2. This hotel is just massive, about 1'700 rooms if I am not wrong.

"great location, but be ready to face the typical challenges of a massive hotel " Read full review on TripAdvisor 5/20/2012 Vote

3. Mine was set to the wrong time with an alarm.

"Good Location. Rooms Tired. " Read full review on TripAdvisor 1/12/2012 Vote

4. No one ever apologized for anything that went wrong.

"One of the worst hotels I've stayed at " Read full review on TripAdvisor 1/6/2012 Vote

5. Well this is my opinion, I could be wrong.

"Don't expect the best " Read full review on TripAdvisor 12/9/2011 Vote

6. There is nothing overtly wrong with this hotel.

"The charm of an airport convention hotel in Midtown Manhattan. " Read full review on TripAdvisor 12/2/2011 Vote

7. Can't go wrong.

"Horrible service! " Read full review on TripAdvisor 11/4/2011 Vote

8. It wasn't until we were leaving a few days later that I made a point before checking out to speak to a manager to which he said he had no idea that there was something wrong.

Read full review 10/6/2011 Vote

9. The only bright spot was Mike Pacheco, an employee at the front desk who was definitely working for the wrong organization and went out of his way to help with these issues.

"Nickel and Dime ya! " Read full review on TripAdvisor 8/22/2011 Vote

10. At breakfast you will have no clue as there seems to be a 'buffet' but look at the wrong item and you're paying $30.

"If I was paying myself - It would not have been pretty " Read full review on TripAdvisor 8/12/2011 Vote