Sheraton New York Hotel and Towers, New York City, Slow

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Rank

45th

Out of 676

Sheraton New York Hotel and Towers	Average Price: $404 Check Rates

Hotel Class:

811 7TH AVE ON 53RD STREET New York

New York City, 10019 View map

4-Star Hotel Rank: 21 of 106
Average review rating: 3.79

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (20) annoy (32) avoid (44) bad (158) bed bugs (68) broken (42) complain (86) complaint (49) cramped (25) dated (31) difficult (35) dingy (21) dirty (104) disappoint (105) disgust (22) dump (31) expensive (127) filthy (26) frustrated (18) hard (59) horrible (45) inconvenient (17) issue (134) lack (24) loud (60) mess (17) mildew (20) mistake (22) mold (40) negative (74) noise (186) noisy (69) outdated (17) peeling (24) poor (44) pricey (34) problem (177) ridiculous (33) rock (27) rude (109) shabby (24) slow (49) smell (70) terrible (48) tiny (79) uncomfortable (32) unfortunate (40) worn (43) worst (54) wrong (39)

Slow	Appears in 92 comments.

The following words were used in comments with Slow:
arrival (4) bar (5) bathroom (5) broken (5) concierge (5) desk (9) elevator (17) floor (5) hotel (8) internet (14) lobby (5) not (10) reception (5) renovation (4) responsive (5) room (24) service (22) sink (4) staff (8) useful (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. This means that the club lounge is always full and the internet is slow because of too many users.

"Great location for business, very big rooms for NYC " Read full review on TripAdvisor 5/18/2012 Vote

2. We were OK in our room as the renovation was on the other side of the hotel, but they are slowly doing the whole hotel.

"Convenient for Times Square " Read full review on TripAdvisor 4/17/2012 Vote

3. At 4:30 pm we returned eventhough we had not recieved a call only to be told that we couldn't check in at the preferred desk which had no line since we had been there early and to wait in a slow moving line with everyone else who hadn't recieved a room earlier that afternoon.

"Nice, clean rooms, with ZERO customer service " Read full review on TripAdvisor 4/11/2012 Vote

4. The lobby is crowded, queues are very slow for checkin and checkout.

"Big and impersonal " Read full review on TripAdvisor 3/17/2012 Vote

5. It was a little slow, but sure beat the price of in-room internet.

"Excellent Service at the Sheraton NY and Towers " Read full review on TripAdvisor 2/12/2012 Vote

6. Internet access if very slow, sometimes impossible, in the guestroom.

"An old building in the center of all tourist activities " Read full review on TripAdvisor 2/11/2012 Vote

7. staff unfriendly and slow respondidng.

"good loacation tired property " Read full review on TripAdvisor 2/9/2012 Vote

8. It was fully booked when I went so the service was a bit slow, the rooms are big very comfortable.

"Love it Great location!! " Read full review on TripAdvisor 1/27/2012 Vote

9. Service was horrendous waited 36 hours for security to unlock the door for our suite - housekeeping even yelled at security for being slow and lazy.

"Cramped, congested and cluttered!!' " Read full review on TripAdvisor 12/22/2011 Vote

10. Staff to their credit gave me a Wifi voucher (oh yes, you pay for internet in this hotel - and slow internet at that).

"Great location for tour groups... which is why there are so many " Read full review on TripAdvisor 12/15/2011 Vote