Sheraton New York Hotel and Towers, New York City, Complain

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Rank

45th

Out of 676

Sheraton New York Hotel and Towers	Average Price: $404 Check Rates

Hotel Class:

811 7TH AVE ON 53RD STREET New York

New York City, 10019 View map

4-Star Hotel Rank: 21 of 106
Average review rating: 3.79

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (20) annoy (32) avoid (44) bad (158) bed bugs (68) broken (42) complain (86) complaint (49) cramped (25) dated (31) difficult (35) dingy (21) dirty (104) disappoint (105) disgust (22) dump (31) expensive (127) filthy (26) frustrated (18) hard (59) horrible (45) inconvenient (17) issue (134) lack (24) loud (60) mess (17) mildew (20) mistake (22) mold (40) negative (74) noise (186) noisy (69) outdated (17) peeling (24) poor (44) pricey (34) problem (177) ridiculous (33) rock (27) rude (109) shabby (24) slow (49) smell (70) terrible (48) tiny (79) uncomfortable (32) unfortunate (40) worn (43) worst (54) wrong (39)

Complain

Appears in 115 comments.

The following words were used in comments with Complain:
$ (7) change (5) desk (16) good (5) guest (7) hot (5) hotel (26) lacking (6) management (11) much (7) new (6) night (8) not (19) offers (6) return (4) reviews (7) room (56) service (9) sleep (4) small (8)

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1. A lot of people complain the rooms are tiny.

"Nice new rooms....construction not an issue anymore " Read full review on TripAdvisor 5/23/2012 Vote

2. I reserved a room on Priceline and bid $150, which is a great deal for a 4-star hotel near times square so I can't complain tooo much.

"At face value...not a "bad" deal " Read full review on TripAdvisor 5/16/2012 Vote

3. I am not one to complain easily but if you pay this amount for a room and the service is THIS bad, then yes.

"$499 for cattle class " Read full review on TripAdvisor 5/16/2012 Vote

4. Being I was in suite I had a nice shower or would have complained about very small bathroom.

"friendly staff " Read full review on TripAdvisor 4/8/2012 Vote

5. However, as soon as I complained, I was given a $50 credit so I could order room service coffee.

"Great hotel " Read full review on TripAdvisor 3/27/2012 Vote

6. I read about some people complaining about renovations and dampness - we never experienced either.

"Excellent location! " Read full review on TripAdvisor 2/27/2012 Vote

7. I went down to complain and the front desk lady was nice but told me they were sold out.

"Dont get stuck in an unrenovated room! " Read full review on TripAdvisor 2/19/2012 Vote

8. Whomever complained about this hotel, must of been drunk while writing their review.

"Best experience ever in New York City " Read full review on TripAdvisor 2/12/2012 Vote

9. I managed to score a good deal on Hotwire, so I can't really complain too much.

"Good Location, Nice Room, Thin Walls " Read full review on TripAdvisor 1/22/2012 Vote

10. When I complained to the front desk they said all their rooms are the same size.

"Not a four star hotel " Read full review on TripAdvisor 1/14/2012 Vote