Sheraton New York Hotel and Towers, New York City, Horrible

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Rank

45th

Out of 676

Sheraton New York Hotel and Towers	Average Price: $404 Check Rates

Hotel Class:

811 7TH AVE ON 53RD STREET New York

New York City, 10019 View map

4-Star Hotel Rank: 21 of 106
Average review rating: 3.79

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

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a bit small (20) annoy (32) avoid (44) bad (158) bed bugs (68) broken (42) complain (86) complaint (49) cramped (25) dated (31) difficult (35) dingy (21) dirty (104) disappoint (105) disgust (22) dump (31) expensive (127) filthy (26) frustrated (18) hard (59) horrible (45) inconvenient (17) issue (134) lack (24) loud (60) mess (17) mildew (20) mistake (22) mold (40) negative (74) noise (186) noisy (69) outdated (17) peeling (24) poor (44) pricey (34) problem (177) ridiculous (33) rock (27) rude (109) shabby (24) slow (49) smell (70) terrible (48) tiny (79) uncomfortable (32) unfortunate (40) worn (43) worst (54) wrong (39)

Horrible

Appears in 64 comments.

The following words were used in comments with Horrible:
bed (6) breakfast (6) buffet (5) change (3) desk (4) dirty (4) elevator (3) experience (4) great (4) guest (3) hotel (8) lobby (4) location (4) noise (3) not (8) old (3) room (22) rude (3) service (13) staff (8)

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1. room are horrible and small, cleaning lady just have as much attitude as the front desk staff.

"Hotel from HELL...bed bugs " Read full review on TripAdvisor 5/22/2012 Vote

2. First time old horrible room.

"Ok. Get renovated room " Read full review on TripAdvisor 2/29/2012 Vote

3. I was a bit nervous when I read several horrible reviews of this hotel, including pictures of bad, dirty, tiny rooms.

"Pleasantly Surprised " Read full review on TripAdvisor 2/26/2012 Vote

4. Everything about the newly renovated tower is great, except for the horrible wind-tunnel elevators, they seem to have been skipped in this massive renovation project.

"$50 upgrade to Club Lounge well worth it! " Read full review on TripAdvisor 1/24/2012 Vote

5. the room-again,not horrible,just nothing to get excited about,i know you don't come to NY to sit in your room,but it is nice to look forward to coming back and taking some time out from the hustle and bustle,but again,i just didnt get that here,personally i prefer to stay in a better hotel away from times sq then the other way around.

"ok...but i wouldn't stay here again " Read full review on TripAdvisor 1/15/2012 Vote

6. the lobby wasnt particularly grand either,not horrible,just nothing special.

"ok...but i wouldn't stay here again " Read full review on TripAdvisor 1/15/2012 Vote

7. I think it was horrible customer service.

"beware under construction " Read full review on TripAdvisor 1/5/2012 Vote

8. The staff is simply horrible.

"Great location....but thats about ALL i have to say that is positive... " Read full review on TripAdvisor 12/27/2011 Vote

9. )Two of the elevators going up to the first 20 floors were not working that day - the congestion in the lobby and at the elevators was horrible.

"Location is the only reason to stay here " Read full review on TripAdvisor 12/12/2011 Vote

10. Unfortunately, the hotel staff seemed to think that everyone there was a student and treated everyone horribly.

"Horrible service! " Read full review on TripAdvisor 11/4/2011 Vote