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Rank
45th
Out of 676

Sheraton New York Hotel and Towers

Average Price: $404  
 
Hotel Class:
811 7TH AVE ON 53RD STREET New York
New York City, 10019 View map  
4-Star Hotel Rank: 21 of 106
Average review rating: 3.79
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)
SAFE TO BOOK ? (4/5 issues found)
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Room
Appears in 3635 comments. 
60% wrote positive comments about room
The following words were used in comments with Room:
clean (481)   comfortable (205)   desk (156)   floor (287)   good (146)   great (174)   hotel (602)   location (140)   new (224)   nice (231)   night (162)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. the renovated rooms have an awful toilet smell.
"Hotel from HELL...bed bugs " Read full review on TripAdvisor   5/22/2012 Vote      
2. Not only was the room hot and humid with the smell of mildew, but the window was completely boarded up so no sunlight could enter in.
"Not too impressed.. " Read full review on TripAdvisor   2/20/2012 Vote      
3. When we arrived to the room it was small even for NYC standards and had an overwhelming smell of mildew.
"We will never stay here again! " Read full review on TripAdvisor   10/31/2011 Vote      
4. As the rooms on the lower floors looked and smelled like they were in need of a major over haul we did have to make a request for some of the people in our party to be relocated since the mold was so bad in their room.
"above average " Read full review on TripAdvisor   10/14/2011 Vote      
5. But after calling the hotel, all my fears disappeared, We were upgraded to one of the new rooms, U could still smell the newness in the halls, I've never seen doors that tall in a hotel, I loved everything about the room.
"Great location! " Read full review on TripAdvisor   8/19/2011 Vote      
6. The first room we were put in had the most dreadful smell.
"Not 4 Star " Read full review on TripAdvisor   7/26/2011 Vote      
7. When we got to the room, it smelled really bad.
"Definitely a third class hotel!!!" " Read full review on TripAdvisor   7/25/2011 Vote      
8. I requested feather pillows which were delivered, the room was stocked with only the bouncy foam ones, and the bedding had a bit of a musty smell.
"Huge hotel, a bit frenzied in the lobby most mornings " Read full review on TripAdvisor   6/23/2011 Vote      
9. Well I started in an old room and it smelled like like grandmothers Florida house.
"Worst Sheraton I have ever stayed. " Read full review on TripAdvisor   6/9/2011 Vote      
10. He stated that a maid reported that the room smelled like smoke so they charged my card.
"Watch your credit card bill!!! " Read full review on TripAdvisor   3/3/2011 Vote      
11. I insisted that the charge be removed since there was no way the room smelled like smoke since we are non-smokers.
"Watch your credit card bill!!! " Read full review on TripAdvisor   3/3/2011 Vote      
12. My husband and I are both non-smokers plus I would have been the first to complain about having a room smelling like smoke.
"Watch your credit card bill!!! " Read full review on TripAdvisor   3/3/2011 Vote      
13. I go up to my room, there is about an inch of dust ALL OVER the room, broken blinds, visable mold in every portion of the room, the bathroom smelled strongly of urine, black crust all over the bed, etc. Needless to say, I left the next morning and stayed at another hotel the rest of my business trip.
"Never again " Read full review on TripAdvisor   1/23/2011 Vote      
14. Check-in was fine, the room was sub par (a little worn down, smelled like cigarettes, peeling wall paper, dirty/grimy remote and telephone), nothing I couldn't handle.
"You couldn't pay me to stay here again. " Read full review on TripAdvisor   1/19/2011 Vote      
15. Check-in was fine, the room was sub par (a little worn down, smelled like cigarettes, peeling wall paper, dirty/grimy remote and telephone), nothing I couldn't handle.
"You couldn't pay me to stay here again. " Read full review on TripAdvisor   1/19/2011 Vote      
16. The staff was terrible, the room was horrid and smelled terrible, changed rooms and mildly better, for 530 bucks a night.
"Worst Hotel in New York " Read full review on TripAdvisor   12/12/2010 Vote      
17. Unfortunately, the room was almost as stuffy as the first one, and the smell was even worse.
"What a Dump! " Read full review on TripAdvisor   10/28/2010 Vote      
18. The rooms are small, smell like mildew/mold and the bed was somewhat uncomfortable.
"Don't be fooled by the lobby area " Read full review on TripAdvisor   10/13/2010 Vote      
19. When we first got into the room we could smell that odor (like a older woman's perfume) however it disappated by the evening.
"Nice Surprise " Read full review on TripAdvisor   9/20/2010 Vote      
20. When we first got into the room we could smell that odor (like a older woman's perfume) however it disappated by the evening.
"Nice Surprise " Read full review on TripAdvisor   9/20/2010 Vote      
21. Other than the smell of smoke in the first room, which is at no fault of the hotel, the rooms were clean.
"Great Location/Decent Hotel " Read full review on TripAdvisor   8/12/2010 Vote      
22. When we arrived our room smelled of cigarette smoke.
"Great Location/Decent Hotel " Read full review on TripAdvisor   8/12/2010 Vote      
23. When we came into the room, it smelled like mildew.
"Best sleep experience EVER " Read full review on TripAdvisor   5/21/2010 Vote      
24. I called housekeeping, and when we returned from our afternoon out, the room smelled lemon fresh, and there was a new shower curtain in the bathroom.
"Best sleep experience EVER " Read full review on TripAdvisor   5/21/2010 Vote      
25. Their small rooms smell moldy and are crowded and poorly furnished.
"Big hype, little pay off. " Read full review on TripAdvisor   4/23/2010 Vote      
26. The room was fine, although a moldy smell from the bathroom greeted me.
"Not extraordinary-- but a good stay for a solo traveler " Read full review on TripAdvisor   3/28/2010 Vote      
27. The rooms smelled, the carpets were filthy, the wall paper was peeling off the walls, the bathrooms were dirty and the desks were literally falling apart.
"STAY AWAY " Read full review on TripAdvisor   2/15/2010 Vote      
28. Because of the drenched carpet, the entire room had started to smell like mold.
"This place is horrible " Read full review on TripAdvisor   10/8/2009 Vote      
29. Said the other rooms were even smaller!) It also was musty smelling.
"Try to find something better! " Read full review on TripAdvisor   9/17/2009 Vote      
30. It was confortable, everything is near, has subway station at the street corner,the only thing is that it still smells like if somebody smoke in the room.
"We like it and wil lgo back " Read full review on Expedia   9/14/2009 Vote      
31. The maid service did leave the room neat and went beyond the call of duty, but I just couldn't get past the smell.
"Sheraton Towers~trust me...I wouldn't stay there " Read full review on TripAdvisor   7/8/2009 Vote      
32. To be a new room, the carpeting smelled musty, very musty.
"Sheraton Towers~trust me...I wouldn't stay there " Read full review on TripAdvisor   7/8/2009 Vote      
33. I arrived in mu room to be greeted by the smell of smoke in this 'smoke free' hotel.
"HORRIBLE EXPERIENCE. " Read full review on YahooTravel   7/1/2009 Vote      
34. Once we got a room later, the carpets were dirty and dingy, and the shower curtain had obvious mould which made the bathroom smell bad.
"Location was all that was good " Read full review on TripAdvisor   5/24/2009 Vote      
35. The fact it has a 4 star rating amazes me, you don't even get the usual amenities information package in your room so you have no idea what amenities the hotel has to offer even down to the simplest things such as where the ice machine is, the rooms themselves are not very clean, the carpets are stained, the rooms smell terrible and the second room we were placed in had these little bugs all over the place.
"Appalling Treatment of Disabled Guests - Disgrace to Starwood Hotels! " Read full review on TripAdvisor   5/2/2009 Vote      
36. All rooms supposedly are smoke-free, but my room smelled like they'd instituted that policy the night before.
"Eh...... " Read full review on TripAdvisor   4/24/2009 Vote      
37. This wasnt ideal seeing that we were not planning on spending time/money inside the hotelThe room they upgraded us to was tired as well - the bathroom smelled like mildew and the comforter had a unidentifiable stain on it (YUCK!) - The staff was friendly and definitely understanding of our frustration with the elevator - despite that I wouldn't go there again because of the dirtiness really.
"Stuck in the elevator for 30 minutes... " Read full review on TripAdvisor   3/2/2009 Vote      
   
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