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Rank
45th
Out of 676

Sheraton New York Hotel and Towers

Average Price: $404  
 
Hotel Class:
811 7TH AVE ON 53RD STREET New York
New York City, 10019 View map  
4-Star Hotel Rank: 21 of 106
Average review rating: 3.79
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)
SAFE TO BOOK ? (4/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Unfortunate
Appears in 43 comments. 
The following words were used in comments with Unfortunate:
$ (2)   better (6)   charged (3)   cramped (2)   elevator (2)   experience (3)   hotel (13)   management (3)   much (2)   new (3)   night (3)   not (12)   polite (2)   renovation (2)   room (19)   sleep (2)   staff (3)   standard (2)   uncomfortable (2)   well (4)    
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1. I tried to check in last May 17, 2012 at first I was amazed with the beauty of the hotel and how busy it is, but unfortunately every room is sold out I tried going to other SPG hotels but it is sold out as well, I also tried to go to their competitors but its also sold out, I tried to stay in the Sheraton lobby because I have no where to go and I really want to check in to this hotel but the security said you can not stay here and I don't have nothing against him, his just doing his job.
"Expansion of the hotel " Read full review on TripAdvisor   5/19/2012 Vote      
2. unfortunately, I just could not get a restful sleep the night before I had to catch a flight the next morning.
"Excellent Location & Room Condition " Read full review on TripAdvisor   4/1/2012 Vote      
3. The ones that were mounted on the desk did not work unfortunately.
"Great location, comfy room " Read full review on TripAdvisor   1/25/2012 Vote      
4. unfortunately the rooms are tired and in need of updated.
"Good Location. Rooms Tired. " Read full review on TripAdvisor   1/12/2012 Vote      
5. unfortunately, I was advised that there was an upgrade charge for a newly renovated room.
"Nicely renovated, good location " Read full review on TripAdvisor   1/10/2012 Vote      
6. unfortunately, my room was not particularly nice, even for normal Sheraton standards and bathroom was not cleaned properly from prior guest.
"Hotel is nice, but room disappoints. " Read full review on TripAdvisor   12/22/2011 Vote      
7. unfortunately the only and biggest thing we had with this property is we booked a traditional(standard, basic) room and Mark emailed and said to ask for a newly renovated room upon checking in.
"Holiday NYC trip hotel only needs to be 2 stars!!! " Read full review on TripAdvisor   12/21/2011 Vote      
8. unfortunately during the night, the AC broke.
"Customer Service made the difference " Read full review on TripAdvisor   11/24/2011 Vote      
9. unfortunately, the hotel staff seemed to think that everyone there was a student and treated everyone horribly.
"Horrible service! " Read full review on TripAdvisor   11/4/2011 Vote      
10. This is unfortunate, because we could hear the noisy elevator whistling in the elevator shaft and dinging loudly throughout the night.
"Expensive, compromised room - unpleasant stay " Read full review on TripAdvisor   10/30/2011 Vote      
   
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