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Rank
45th
Out of 676

Sheraton New York Hotel and Towers

Average Price: $404  
 
Hotel Class:
811 7TH AVE ON 53RD STREET New York
New York City, 10019 View map  
4-Star Hotel Rank: 21 of 106
Average review rating: 3.79
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)
SAFE TO BOOK ? (4/5 issues found)
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Broken
Appears in 95 comments. 
The following words were used in comments with Broken:
bathroom (11)   curtain (5)   desk (8)   elevator (16)   floor (12)   heating (6)   hotel (6)   most (4)   night (4)   not (17)   poor (5)   room (61)   safe (6)   service (10)   shower (8)   slow (5)   temperature (5)   toilets (9)   wall (5)   worn (4)    
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1. When we got there we had to do about a 40 min line to check into our rooms, it took about ten to fifteen minutes for the elevators to come to the lobby since most of them were broken.
"Overcrowded " Read full review on TripAdvisor   12/9/2011 Vote      
2. I have to say they were very helpful and insisted that the hotel had broken the contact they had with them.
"Incredibly RUDE & un helpful " Read full review on TripAdvisor   9/2/2011 Vote      
3. Oh and one of the days we were there the elevators were broken and we were on the 30th floor.
"Worst Hotel I have EVER stayed at! " Read full review on TripAdvisor   8/12/2011 Vote      
4. But the the next day they found a room and we switched rooms and again BOTH rooms air conditioning was broken.
"Worst Hotel I have EVER stayed at! " Read full review on TripAdvisor   8/12/2011 Vote      
5. We called up the hotel maintenance man and he told us it had been broken a while and the hotel most likely new, but just wouldnt fix it.
"Worst Hotel I have EVER stayed at! " Read full review on TripAdvisor   8/12/2011 Vote      
6. That wasn't too bad, but the fact that our air was broken during the hottest day of the NYC heatwave and we were told we had to wait until the next day to move rooms.
"Horrible customer service!! Four star hotel with 1 star customer service! " Read full review on TripAdvisor   8/7/2011 Vote      
7. Paint was already coming up all around the bathroom door and closet door, and the window shade and curtain rods were broken.
"Only stay if the right price and the right room " Read full review on TripAdvisor   7/10/2011 Vote      
8. Also the lobby pcs are so broken they aren't even worth trying to use.
"Worst service I have ever experienced! " Read full review on TripAdvisor   7/6/2011 Vote      
9. The average rating for 'Value' was because the 'in room' safe was broken and they did not have another 'in-room' safe to replace it.
"Overall Great but room for improvement " Read full review on TripAdvisor   7/3/2011 Vote      
10. Our safe was broken and when we called for the third time, the gentleman who answered simply told me that they were 'too busy'.
"Not very customer friendly " Read full review on TripAdvisor   6/5/2011 Vote      
   
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