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Rank
45th
Out of 676

Sheraton New York Hotel and Towers

Average Price: $404  
 
Hotel Class:
811 7TH AVE ON 53RD STREET New York
New York City, 10019 View map  
4-Star Hotel Rank: 21 of 106
Average review rating: 3.79
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)
SAFE TO BOOK ? (4/5 issues found)
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Issue
Appears in 149 comments. 
The following words were used in comments with Issue:
bathroom (6)   clean (7)   desk (19)   elevator (8)   floor (14)   great (6)   heating (6)   hotel (34)   location (6)   management (10)   new (9)   night (12)   noise (11)   not (33)   problem (6)   return (8)   room (57)   service (8)   small (9)   staff (10)    
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1. The only issue I had was the new AC system, seemed to have to run 24x7 just to keep the room comfortable.
"Nice new rooms....construction not an issue anymore " Read full review on TripAdvisor   5/23/2012 Vote      
2. I called the hotel twice and they assured me it would not be an issue.
"Nice new rooms....construction not an issue anymore " Read full review on TripAdvisor   5/23/2012 Vote      
3. For a paying service, this is just unacceptable (as corporate customers were not charged, but the issue is worth mentioning anyway).
"great location, but be ready to face the typical challenges of a massive hotel " Read full review on TripAdvisor   5/20/2012 Vote      
4. 2) there other several cleanliness/functional issues: stains on linens, stuck sink (both rooms), toilet not flushing well, and, above all, a condom just between the bed and the night table.
"great location, but be ready to face the typical challenges of a massive hotel " Read full review on TripAdvisor   5/20/2012 Vote      
5. We asked to be moved to another room and this issue was solved (bigger room, with king size bed) in the middle of the corridor.
"great location, but be ready to face the typical challenges of a massive hotel " Read full review on TripAdvisor   5/20/2012 Vote      
6. Second significant issue was the internet connection: in and out all the time, and in both rooms.
"great location, but be ready to face the typical challenges of a massive hotel " Read full review on TripAdvisor   5/20/2012 Vote      
7. We were on the 20th floor and had no issues with noise from the streets below nor the elevators.
"Perfect for a quick weekend in NYC " Read full review on TripAdvisor   5/14/2012 Vote      
8. After reading many reviews, it seems that most complaints are centered around checkin and valet parking issues.
"Came With a Tour Group " Read full review on TripAdvisor   5/7/2012 Vote      
9. We did have a bit of an issue checking in with one member of the front desk staff not being quite rude but it was soon sorted out with management intervining.
"Excellent Hotel Would Highly recommend!! " Read full review on TripAdvisor   4/22/2012 Vote      
10. If the staff issue was fixed, it would make this good hotel into a great hotel.
"All good! Except for the NY attitude. " Read full review on TripAdvisor   4/17/2012 Vote      
   
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