Sheraton New York Hotel and Towers, New York City, Worst

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Rank

45th

Out of 676

Sheraton New York Hotel and Towers	Average Price: $404 Check Rates

Hotel Class:

811 7TH AVE ON 53RD STREET New York

New York City, 10019 View map

4-Star Hotel Rank: 21 of 106
Average review rating: 3.79

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (20) annoy (32) avoid (44) bad (158) bed bugs (68) broken (42) complain (86) complaint (49) cramped (25) dated (31) difficult (35) dingy (21) dirty (104) disappoint (105) disgust (22) dump (31) expensive (127) filthy (26) frustrated (18) hard (59) horrible (45) inconvenient (17) issue (134) lack (24) loud (60) mess (17) mildew (20) mistake (22) mold (40) negative (74) noise (186) noisy (69) outdated (17) peeling (24) poor (44) pricey (34) problem (177) ridiculous (33) rock (27) rude (109) shabby (24) slow (49) smell (70) terrible (48) tiny (79) uncomfortable (32) unfortunate (40) worn (43) worst (54) wrong (39)

Worst

Appears in 77 comments.

The following words were used in comments with Worst:
$ (6) coffee (2) expectation (5) experience (8) floor (4) hall (4) hallway (6) hotel (43) internet (3) loud (3) night (10) not (7) reviews (3) room (27) service (5) staff (8) television (2) thought (3) walking (3) wall (3)

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1. worst front desk staff I have ever encountered.

"Hotel from HELL...bed bugs " Read full review on TripAdvisor 5/22/2012 Vote

2. literally the worst hotel we have ever stayed at and we have travelled almost everywhere.

"Hotel from HELL...bed bugs " Read full review on TripAdvisor 5/22/2012 Vote

3. That is one of my worst fears.

"A mess from beginning to end " Read full review on TripAdvisor 2/15/2012 Vote

4. THis is simply the worst experience i have had in more than 10 years.

"Great location....but thats about ALL i have to say that is positive... " Read full review on TripAdvisor 12/27/2011 Vote

5. The worst negatives are that 1) there were cup lids behind the desk upon which the coffee maker sets, 2) after checking in, I was told the room would be ready at noon, I returned at 2:30PM and was then told, somewhat rudely, it wouldn't be ready until check-in time, 3PM, and 3) they wanted $15 a day for internet access (I was able to get on the LondonNYC wifi for free).

"The Location Trumps any Negatives " Read full review on TripAdvisor 12/14/2011 Vote

6. The worst part was the way the hotel handled guests returning from the parade back to the rooms.

"Thanksgiving Visit " Read full review on TripAdvisor 11/28/2011 Vote

7. The worst part of it all was paying top dollar for these rooms if you wanted internet service it was an additional 14.

"above average " Read full review on TripAdvisor 10/14/2011 Vote

8. I have been on many trips and stayed in countless hotels and this was one of the worst when considering service and overall satisfaction.

"Stay somewhere else " Read full review on TripAdvisor 9/2/2011 Vote

9. This was just the worst.

"Watch Your Reservation " Read full review on TripAdvisor 9/2/2011 Vote

10. This hotel was by far the worst or at least in the top 2 of the worst hotels I ever stayed at and I travel a lot.

"Worst Hotel I have EVER stayed at! " Read full review on TripAdvisor 8/12/2011 Vote