Sheraton New York Hotel and Towers, New York City, Rude

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Rank

45th

Out of 676

Sheraton New York Hotel and Towers	Average Price: $404 Check Rates

Hotel Class:

811 7TH AVE ON 53RD STREET New York

New York City, 10019 View map

4-Star Hotel Rank: 21 of 106
Average review rating: 3.79

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

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a bit small (20) annoy (32) avoid (44) bad (158) bed bugs (68) broken (42) complain (86) complaint (49) cramped (25) dated (31) difficult (35) dingy (21) dirty (104) disappoint (105) disgust (22) dump (31) expensive (127) filthy (26) frustrated (18) hard (59) horrible (45) inconvenient (17) issue (134) lack (24) loud (60) mess (17) mildew (20) mistake (22) mold (40) negative (74) noise (186) noisy (69) outdated (17) peeling (24) poor (44) pricey (34) problem (177) ridiculous (33) rock (27) rude (109) shabby (24) slow (49) smell (70) terrible (48) tiny (79) uncomfortable (32) unfortunate (40) worn (43) worst (54) wrong (39)

Rude	Appears in 150 comments.

The following words were used in comments with Rude:
arrival (6) charged (6) desk (35) dirty (6) doorman (5) extremely (7) guest (8) hall (5) helpful (7) hotel (21) liked (7) loud (6) management (9) not (32) park (9) personable (6) room (40) service (17) staff (66) unhelpful (9)

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1. The bar in the lobby, was the most unpleasant, often the recipient of a rude attitude, from the bartender.

"Great location, and hotel " Read full review on TripAdvisor 5/8/2012 Vote

2. We did have a bit of an issue checking in with one member of the front desk staff not being quite rude but it was soon sorted out with management intervining.

"Excellent Hotel Would Highly recommend!! " Read full review on TripAdvisor 4/22/2012 Vote

3. It was the customer service staff such as front desk, door men and bag boys who were rude and unpleasant.

"All good! Except for the NY attitude. " Read full review on TripAdvisor 4/17/2012 Vote

4. I know it's New York, and the reputation is for rudeness, but frankly the only rude people I encountered were at the front desk of my hotel.

"Good choice for Times Sq, theater and Central Park, but... " Read full review on TripAdvisor 3/15/2012 Vote

5. Its not that they were rude, they just didn't go out of their way to be polite or helpful.

"Not the best... not the worst. " Read full review on TripAdvisor 3/5/2012 Vote

6. Only problem were other guests (loud, rude behavior woke me up at 4am).

"Clean, great location, friendly staff, good for price. " Read full review on TripAdvisor 2/19/2012 Vote

7. I found the staff to be insincere and rude.

"Shockingly bad " Read full review on TripAdvisor 2/17/2012 Vote

8. Service is uncaring to rude.

"Do not stay here " Read full review on TripAdvisor 1/20/2012 Vote

9. The majority of the staff at this hotel were rude and had a terrible attitude from the minute we arrived at the front desk.

"Great location, rude staff " Read full review on TripAdvisor 1/8/2012 Vote

10. The worst negatives are that 1) there were cup lids behind the desk upon which the coffee maker sets, 2) after checking in, I was told the room would be ready at noon, I returned at 2:30PM and was then told, somewhat rudely, it wouldn't be ready until check-in time, 3PM, and 3) they wanted $15 a day for internet access (I was able to get on the LondonNYC wifi for free).

"The Location Trumps any Negatives " Read full review on TripAdvisor 12/14/2011 Vote