Sheraton New York Hotel and Towers, New York City, Complaint

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Rank

45th

Out of 676

Sheraton New York Hotel and Towers	Average Price: $404 Check Rates

Hotel Class:

811 7TH AVE ON 53RD STREET New York

New York City, 10019 View map

4-Star Hotel Rank: 21 of 106
Average review rating: 3.79

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (20) annoy (32) avoid (44) bad (158) bed bugs (68) broken (42) complain (86) complaint (49) cramped (25) dated (31) difficult (35) dingy (21) dirty (104) disappoint (105) disgust (22) dump (31) expensive (127) filthy (26) frustrated (18) hard (59) horrible (45) inconvenient (17) issue (134) lack (24) loud (60) mess (17) mildew (20) mistake (22) mold (40) negative (74) noise (186) noisy (69) outdated (17) peeling (24) poor (44) pricey (34) problem (177) ridiculous (33) rock (27) rude (109) shabby (24) slow (49) smell (70) terrible (48) tiny (79) uncomfortable (32) unfortunate (40) worn (43) worst (54) wrong (39)

Complaint

Appears in 134 comments.

The following words were used in comments with Complaint:
$ (5) bed (6) complaints (135) great (8) guest (5) hotel (23) location (5) luggage (5) management (6) never (5) night (7) not (7) park (5) room (39) service (8) size (5) small (10) smoke (4) staff (6) store (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I find that absurd-My second complaint was also when we were leaving.

"At face value...not a "bad" deal " Read full review on TripAdvisor 5/16/2012 Vote

2. After reading many reviews, it seems that most complaints are centered around checkin and valet parking issues.

"Came With a Tour Group " Read full review on TripAdvisor 5/7/2012 Vote

3. My only complaint is that all doors slam when they close.

"Would recommend. " Read full review on TripAdvisor 4/10/2012 Vote

4. New room was lovely no complAints.

"Ok. Get renovated room " Read full review on TripAdvisor 2/29/2012 Vote

5. The only complaint we had was with the parking.

"Pleasantly Surprised " Read full review on TripAdvisor 2/26/2012 Vote

6. With its location just a few streets away from Times Square and the Subway (E train to JFK) literally around the corner, we had no complaints at all.

"Great location, comfy room " Read full review on TripAdvisor 1/25/2012 Vote

7. I lodged my complaint with the hotel and their corporate office but they could care less because for New Year's Weekend, they were sold out.

"Will NEVER stay at another Starwood Hotel " Read full review on TripAdvisor 1/21/2012 Vote

8. My only complaint about the room was that there were a substantial amount of hair in the bathtub.

"Renovations are helping " Read full review on TripAdvisor 1/17/2012 Vote

9. No complaints with bedding.

"Good Location. Rooms Tired. " Read full review on TripAdvisor 1/12/2012 Vote

10. My biggest complaint is that at no time during our check in did the front desk staff give us any indication that the jack hammering would begin promptly at 6:00 am right next door to our room.

"beware under construction " Read full review on TripAdvisor 1/5/2012 Vote