Sheraton New York Hotel and Towers, New York City, Terrible

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Rank

45th

Out of 676

Sheraton New York Hotel and Towers	Average Price: $404 Check Rates

Hotel Class:

811 7TH AVE ON 53RD STREET New York

New York City, 10019 View map

4-Star Hotel Rank: 21 of 106
Average review rating: 3.79

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (20) annoy (32) avoid (44) bad (158) bed bugs (68) broken (42) complain (86) complaint (49) cramped (25) dated (31) difficult (35) dingy (21) dirty (104) disappoint (105) disgust (22) dump (31) expensive (127) filthy (26) frustrated (18) hard (59) horrible (45) inconvenient (17) issue (134) lack (24) loud (60) mess (17) mildew (20) mistake (22) mold (40) negative (74) noise (186) noisy (69) outdated (17) peeling (24) poor (44) pricey (34) problem (177) ridiculous (33) rock (27) rude (109) shabby (24) slow (49) smell (70) terrible (48) tiny (79) uncomfortable (32) unfortunate (40) worn (43) worst (54) wrong (39)

Terrible

Appears in 75 comments.

The following words were used in comments with Terrible:
bar (3) bed (4) better (3) clean (4) condition (4) experience (9) good (5) hotel (20) lobby (3) management (3) night (2) noise (2) not (9) outdated (2) park (3) peeling (2) room (26) service (8) slow (3) staff (6)

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1. I prepaid for a king size bed but hotel was overbooked and they put us in a terrible room with a queen bed that comes from the wall.

"Overbook " Read full review on TripAdvisor 4/15/2012 Vote

2. I hate to do bad reviews, but this hotel was terrible.

"Gross hotel, bad experience " Read full review on TripAdvisor 2/16/2012 Vote

3. I had tried the club lounge at the Sheraton in Long Island last year and it was terrible but the Sheraton Towers is quite tender.

"Big Improvements, Love the club level service " Read full review on TripAdvisor 2/15/2012 Vote

4. What a terrible experience so far.

"First terrible Starwood Hotel experience in a long time " Read full review on TripAdvisor 1/18/2012 Vote

5. The majority of the staff at this hotel were rude and had a terrible attitude from the minute we arrived at the front desk.

"Great location, rude staff " Read full review on TripAdvisor 1/8/2012 Vote

6. The heart of this hotel is terrible.

"Great location....but thats about ALL i have to say that is positive... " Read full review on TripAdvisor 12/27/2011 Vote

7. The traditional room is dangerous and disgusting filled with bed bugs that we booked and if we didn't pay then we would be taking a huge risk in getting a terrible room.

"Holiday NYC trip hotel only needs to be 2 stars!!! " Read full review on TripAdvisor 12/21/2011 Vote

8. Last year, husband and I had a terrible time at this Sheraton on our annual trip to NYC - a year has really made a difference.

"A year makes a difference " Read full review on TripAdvisor 12/7/2011 Vote

9. The lobby is always bustling and as It was raining terribly on our last evening the lobby was unusually crowded and noisy.

"OK but not too impressed " Read full review on TripAdvisor 11/27/2011 Vote

10. TERRIBLE TV selection if you have kids; only 1 channel for kid shows.

"Family trip to NYC worked out fine from here - a True review " Read full review on TripAdvisor 11/23/2011 Vote