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OpinionWell
Rank
45th
Out of 676

Sheraton New York Hotel and Towers

Average Price: $404  
 
Hotel Class:
811 7TH AVE ON 53RD STREET New York
New York City, 10019 View map  
4-Star Hotel Rank: 21 of 106
Average review rating: 3.79
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)
SAFE TO BOOK ? (4/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Concierge
Appears in 200 comments. 
88% wrote positive comments about concierge
The following words were used in comments with Concierge:
free (9)   friendly (19)   good (11)   great (18)   helpful (79)   hotel (28)   informative (10)   knowledgable (9)   lobby (9)   lounge (12)   recommend (13)   reservation (12)    
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1. Every person we dealt with was extremely courteous, from the concierge to the housekeeping staff.
"Wonderful hotel for our anniversary weekend! " Read full review on TripAdvisor   4/24/2012 Vote      
2. Great concierge.
"Great hotel for city travel! " Read full review on TripAdvisor   4/23/2012 Vote      
3. We were there for 10days and found staff generally very friendly and helpful inparticular concierge John who helped plan our whole trip and went out of his way many times to ensure we enjoyed our time there.
"Excellent Hotel Would Highly recommend!! " Read full review on TripAdvisor   4/22/2012 Vote      
4. At check in, I requested a complimentary upgrade to a standard renovated room, and the concierge sternly told me 'No!' and that I should be 'grateful' that I was receiving an early check in time rather than requesting anything complimentary.
"Not too impressed.. " Read full review on TripAdvisor   2/20/2012 Vote      
5. Concierge was excellent and always helpful with great maps, and the location can't be beat for being 6 blocks from Times Square and 4 blocks from Central Park - right on the B line subway.
"Great location! Some drawbacks... " Read full review on TripAdvisor   2/15/2012 Vote      
6. The service was a bit of a letdown though (sorry guys, you are probably good people) because the concierges seemed a bit tired.
"Vey aesthetically pleasing! " Read full review on TripAdvisor   1/21/2012 Vote      
7. You can find some reasonably priced rooms if you search or perhaps bid online and the location of the hotel is ideal, within walking distance of Central Park, Times Square, Rockerfeller Center, 5th Ave etc. I did not find the service to be the best simply because the first time I stayed there it was for my brother's birthday (and his first time in New York) and I asked the concierge if there was anything special the hotel could do to help me make the occasion unforgettable.
"Basic but clean and in a good location " Read full review on TripAdvisor   1/19/2012 Vote      
8. She tried SELLING me tickets for a water taxi tour ($26.95 per person) that would take us to the 9/11 Memorial, only to find out we could get free tickets each morning at the Concierge Desk.
"Would Stay Again " Read full review on TripAdvisor   1/3/2012 Vote      
9. The staff on selling tickets and tours were very friendly and arranged everything we asked for, the concierge was also very helpful and booked our car back to the airport for us.
"Excellent stay!! " Read full review on TripAdvisor   1/3/2012 Vote      
10. 9/11 Memorial: FREE tickets available from Sheraton concierge.
"Would Stay Again " Read full review on TripAdvisor   1/3/2012 Vote      
   
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