Sheraton New York Hotel and Towers, New York City, Front Desk

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Rank

45th

Out of 676

Sheraton New York Hotel and Towers	Average Price: $404 Check Rates

Hotel Class:

811 7TH AVE ON 53RD STREET New York

New York City, 10019 View map

4-Star Hotel Rank: 21 of 106
Average review rating: 3.79

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

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amenity (63) bar (180) bath (32) bathroom (398) bed (375) bill (49) breakfast (290) charge (144) check in (409) check out (84) checkout (35) check-out (33) complimentary (61) concierge (200) cost (86) deal (120) decor (37) dinner (72) fee (48) fitness center (32) food (142) front desk (331) gym (66) hotel (3395) housekeeping (105) lobby (489) location (1191) manager (211) money (84) parking (77) pillow (62) pool (33) price (277) rate (154) recommend (213) restaurant (232) room (3757) room service (82) service (575) sheets (40) shower (166) staff (854) street (191) suite (88) towel (97) tub (35) value (70) view (216) walk (296) wireless (120)

Front desk

Appears in 331 comments.

61% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (24) great (13) guest (17) helpful (35) hotel (38) management (45) nice (13) night (16) rude (19) service (24) staff (55)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. But generally the staff is very helpful and accommodating - everyone from the front desk staff to the housekeepers and maintenance staff to the bellboys and doorman.

"Great location, comfy beds - good deals on rooms to be found " Read full review on TripAdvisor 5/9/2012 Vote

2. We arrived early, and the front desk was very helpful, as was the bag check room.

"Great location, pleasant stay (and a couple suggestions) " Read full review on TripAdvisor 4/24/2012 Vote

3. Spending an unusual long waiting time to check in (3-4 hrs) with less help from the front desk until have to talk directly with the manager.

"Great location, but not the services ..... " Read full review on TripAdvisor 4/20/2012 Vote

4. First time in NYC great location close to everything got a lot of great tips from the stuff specially the front desk associate her name is Debbie.

"Great Location " Read full review on TripAdvisor 1/23/2012 Vote

5. The front desk associate was very friendly (I forget her name).

"Great Location for Holiday " Read full review on TripAdvisor 1/22/2012 Vote

6. The front desk was very nice about finding me a good room on another floor-near the end of the hall, which I prefer as rooms are quieter.

"Perfectly located, great staff " Read full review on TripAdvisor 1/20/2012 Vote

7. Kenny Imafidon the Front Desk manager was very considerate and responsive.

"Great Service - great hotel " Read full review on TripAdvisor 1/6/2012 Vote

8. Front Desk agent was friendly and efficient.

"Dirty Hotel, Under Construction, got bitten by a BUG in our room.... " Read full review on TripAdvisor 12/27/2011 Vote

9. Front desk was extremely accommodating and apologetic for the cleaning issue.

"Hotel is nice, but room disappoints. " Read full review on TripAdvisor 12/22/2011 Vote

10. The front desk staff was as nice and as friendly as can be and it was busy there when I went to check in.

"Great place to stay in midtown " Read full review on TripAdvisor 12/15/2011 Vote