Sofitel Chicago, Chicago, Mistake

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Rank

3rd

Out of 415

Sofitel Chicago	Average Price: $283 Check Rates

Hotel Class:

20 East Chestnut Street - Downtown

Chicago, 60611 View map

4-Star Hotel Rank: 2 of 39
Average review rating: 4.62

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (134) , Travelocity (5) , TripAdvisor (896) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Mistake

Appears in 7 comments.

The following words were used in comments with Mistake:
cares (2) correct (2) hotel (2) reservation (2) room (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I did over-pay upon check out, but the man I spoke with that evening was able to correct the mistake and refund me the difference.

"Great value with Breakfast/Parking package " Read full review on TripAdvisor 2/22/2012 Vote

2. ) So, take Joanna's advice and beware: if there is a mistake somewhere in making your reservation, no one at the Sofitel will help you or even care.

"Service and website reservations not reliable " Read full review on TripAdvisor 5/10/2011 Vote

3. Be careful as we hadn't realised if you move any of the cans, even for a few seconds you are automatically charged so don't make the mistake we did and try and fit your left over pizza in there that you just couldn't finish at the restaurant (Deep dish double crust pizza is an absolute must to try in the city.

"Beautiful hotel, poor service " Read full review on TripAdvisor 4/28/2011 Vote

4. Being a French owned hotel, it took forever for the staff to acknowledge the hotel`s mistake and finally give me the room which my company had already paid for.

"Not impressed at all " Read full review on TripAdvisor 9/21/2007 Vote

5. But I`ll give him the benefit of the doubt and say these were all honest mistakes.

"Great Hotel, but several problems during stay " Read full review on TripAdvisor 5/5/2007 Vote

6. I was just so impressed with the overall service, especially the hotel`s ability to correct their mistake and make it right for the customer.

"Great Suites! Perfect for special occasions... " Read full review on TripAdvisor 9/22/2004 Vote

7. Even though I reconfirmed my reservation numerous times, they gave my room away by mistake, and I called the hotel in a panic the morning of the bachelorette party because we didnt have enough room for all the girls to sleep.

"Great Suites! Perfect for special occasions... " Read full review on TripAdvisor 9/22/2004 Vote