Sofitel Chicago, Chicago, Complain

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Rank

3rd

Out of 415

Sofitel Chicago	Average Price: $283 Check Rates

Hotel Class:

20 East Chestnut Street - Downtown

Chicago, 60611 View map

4-Star Hotel Rank: 2 of 39
Average review rating: 4.62

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (134) , Travelocity (5) , TripAdvisor (896) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (8) annoy (5) avoid (8) bad (37) big deal (5) broken (5) chipped (5) complain (17) complaint (28) dated (5) difficult (12) disappoint (61) downside (14) errors (4) expensive (50) hard (23) hardly (7) hassle (5) horrible (4) inconvenient (5) issue (41) lack (13) loud (8) lousy (4) mistake (5) negative (24) noise (30) noisy (14) odor (5) overpriced (5) poor (12) pretentious (6) pricey (20) problem (56) ridiculous (4) rock (5) rude (5) sad (5) shame (5) shock (4) slow (10) smell (27) sophisticated (12) terrible (7) tiny (12) too small (7) unfortunate (11) weird (4) worn (5) wrong (21)

Complain

Appears in 19 comments.

The following words were used in comments with Complain:
desk (2) eat (3) excellent (2) good (2) hotel (3) nice (3) night (2) noise (2) not (10) room (5) standard (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The room and our stay was not perfect, but we would have to search for minor issues to complain about.

"Sofitel was very impressive " Read full review on TripAdvisor 4/6/2012 Vote

2. With that said there is nothing really to complain about specifically.

"Great Choice for Chicago " Read full review on TripAdvisor 11/17/2011 Vote

3. Almost universally, all of my relatives were complaining about how they slept the first night and were ready to check out after the second night.

"Looks over Substance at this Boutique Hotel " Read full review on TripAdvisor 11/6/2011 Vote

4. When I spoke to someone at the front desk, he was extremely rude and said that no one had ever complained about noise in the hotel.

"Not up to par " Read full review on TripAdvisor 8/30/2011 Vote

5. What's to complain about? NOT A THING.

"Romantic! Perfection! " Read full review on TripAdvisor 7/29/2011 Vote

6. I called the front desk to complain and they were at my door in 5 minutes with keys and a bellman to take us to another room.

"Great Front of House Staff, Location but needs better Maintenance " Read full review on TripAdvisor 7/28/2011 Vote

7. Ok, I prefer a more modern decor and a breakfast buffet included, but for the special congress price of only 150 incl wifi I paid, I shouldnt complain.

"One of the best hotels I have stayed at! " Read full review on TripAdvisor 5/9/2011 Vote

8. A somewhat noisy air conditioning/heating unit in our room, but not severe enough to complain.

"Sofitel, Water Tower " Read full review on TripAdvisor 4/13/2011 Vote

9. There is nothing to complain about at this hotel.

"Great hotel in a great location. " Read full review on TripAdvisor 2/27/2011 Vote

10. If I had to pick one minor thing to complain about we found the quality of the toilet paper not very good for a hotel of this standard.

"Great Chicago Experience " Read full review on TripAdvisor 12/14/2010 Vote