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OpinionWell
Rank
3rd
Out of 415

Sofitel Chicago

Average Price: $283  
 
Hotel Class:
20 East Chestnut Street - Downtown
Chicago, 60611 View map  
4-Star Hotel Rank: 2 of 39
Average review rating: 4.62
OpinionWell Value Index: 9
Traveler reviews analyzed: Expedia (42) , MyTravelGuide (134) , Travelocity (5) , TripAdvisor (896) , YahooTravel (21)
SAFE TO BOOK ? (1/5 issues found)
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Issue
Appears in 49 comments. 
The following words were used in comments with Issue:
$ (4)   bar (4)   clean (2)   cleanliness (2)   couple (4)   desk (7)   helpful (4)   hot (4)   hotel (10)   internet (3)   liked (3)   maintenance (3)   night (4)   not (17)   room (17)   service (8)   small (4)   staff (5)   water (5)   wondering (3)    
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1. The room and our stay was not perfect, but we would have to search for minor issues to complain about.
"Sofitel was very impressive " Read full review on TripAdvisor   4/6/2012 Vote      
2. They did a wonderful job and made our issues with getting home as easy as it could be.
"Great time for a family wedding! " Read full review on TripAdvisor   3/30/2012 Vote      
3. No issues.
"Great time for a family wedding! " Read full review on TripAdvisor   3/30/2012 Vote      
4. But during our stay there were a host of other issues including the wireless internet not working (and even worse, the hotel not being able to offer a solution other than waiting until the next day when the whole system apparently reboots), returning to the room in the early afternoon after being out several hours during the morning to find the room still not made up, the safe in our room malfunctioning.
"A change in management? " Read full review on TripAdvisor   3/19/2012 Vote      
5. If this had been the only issue during our stay, then we might possilby consider returning.
"A change in management? " Read full review on TripAdvisor   3/19/2012 Vote      
6. A couple negative things were not getting my wake-up call (desk clerk apparently didn't get it entered) and a small housekeeping issue.
"Excellent hotel " Read full review on TripAdvisor   12/20/2011 Vote      
7. My only issue is with the cost of their internet service.
"Incedible Bed " Read full review on TripAdvisor   11/3/2011 Vote      
8. Once a guest mentions a room maintenance issue it is addressed and fixed ASAP.
"Great Front of House Staff, Location but needs better Maintenance " Read full review on TripAdvisor   7/28/2011 Vote      
9. The rooms are clean and roomy but it seems when they have a maintenance issue not brought to their attention by a guest it is not handled.
"Great Front of House Staff, Location but needs better Maintenance " Read full review on TripAdvisor   7/28/2011 Vote      
10. To be sure the front desk happily took care of all the issues, but it would be best to not have to double check every detail.
"Lovely hotel, a couple issues " Read full review on TripAdvisor   7/8/2011 Vote      
   
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