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OpinionWell
Rank
244th
Out of 676

Hotel Pennsylvania

Average Price: $232  
 
Hotel Class:
401 7TH AVENUE NEW YORK
New York City, 10001 View map  
2-Star Hotel Rank: 48 of 144
Average review rating: 2.6
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (12) , Expedia (79) , MyTravelGuide (35) , TripAdvisor (543) , YahooTravel (184)
SAFE TO BOOK ? (4/5 issues found)
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Helpful
Appears in 131 comments. 
The following words were used in comments with Helpful:
bed (6)   clean (9)   complain (5)   desk (23)   friendly (23)   great (7)   hotel (24)   lobby (6)   location (5)   management (10)   most (5)   need (7)   new (5)   nice (5)   not (28)   problem (8)   reception (9)   room (30)   service (5)   staff (61)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. The concierge desk was very helpful - really the only highlight in service for this hotel.
"Don't bother " Read full review on TripAdvisor   1/15/2011 Vote      
2. Reading Tripadvisor reviews helps a lot.
"Poor Pennsylvania. Needs retirement. " Read full review on TripAdvisor   1/6/2011 Vote      
3. I received mail that was sent before my stay in the mail room with ease from a very friendly and helpful man.
"Surprisingly thrilled! " Read full review on TripAdvisor   1/5/2011 Vote      
4. There was not enough staff on for the holiday, however our guest agent was funny, friendly, and helpful.
"Surprisingly thrilled! " Read full review on TripAdvisor   1/5/2011 Vote      
5. It's also not labeled with any sort of helpful room number.
"Really gone way downhill " Read full review on TripAdvisor   12/30/2010 Vote      
6. Also would like to thank Flora personnally for all the help when our flights were cancelled then reinstated.
"Fantastic " Read full review on TripAdvisor   12/26/2010 Vote      
7. I asked to speak to the manager and he just all together stopped coming out from the back (he never stayed at the front desk to help solve this small issue).
"Pregnant and treated like crap by the staff at the Penn Hotel...worst experience ever " Read full review on TripAdvisor   12/21/2010 Vote      
8. We were just so tired and grateful that one person took pity on us at the front desk and helped me until he was finally pulled from the front and made to stop talking to us.
"Pregnant and treated like crap by the staff at the Penn Hotel...worst experience ever " Read full review on TripAdvisor   12/21/2010 Vote      
9. I walked over to the front desk for the last time, and a young man who wouldn't even look at me signed us in, gave me keys and then gave me a receipt and then looked past me to help the next person.
"Pregnant and treated like crap by the staff at the Penn Hotel...worst experience ever " Read full review on TripAdvisor   12/21/2010 Vote      
10. I said 'but we just traveled here from Canada, where are we going to stay' and she answered 'that's not my problem' and then motioned to the clerk to help the next person in line.
"Pregnant and treated like crap by the staff at the Penn Hotel...worst experience ever " Read full review on TripAdvisor   12/21/2010 Vote      
   
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