The Palmer House Hilton, Chicago, Rude

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Rank

29th

Out of 415

The Palmer House Hilton	Average Price: $282 Check Rates

Hotel Class:

17 East Monroe Street

Chicago, 60603 View map

4-Star Hotel Rank: 12 of 39
Average review rating: 3.73

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (9) , Expedia (89) , MyTravelGuide (4973) , Travelocity (22) , TripAdvisor (1923) , YahooTravel (178)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (22) annoy (28) avoid (30) awful (22) bad (113) bed bugs (30) broken (23) complain (66) complaint (49) cramped (24) dated (58) difficult (37) dirty (48) disappoint (144) disturbing (17) downside (24) expensive (165) frustrated (17) hard (59) hassle (14) horrible (25) inconvenient (30) issue (108) lack (55) loud (67) negative (57) noise (164) noisy (71) outdated (23) outrageous (24) overpriced (37) peeling (38) poor (68) pricey (47) problem (190) ridiculous (31) rude (47) shabby (16) shame (15) shock (14) slow (69) smell (52) terrible (36) tiny (131) too small (20) uncomfortable (18) unfortunate (48) worn (26) worst (36) wrong (39)

Rude	Appears in 176 comments.

The following words were used in comments with Rude:
bed (6) busy (6) concierge (8) desk (34) friendly (7) hotel (25) management (5) much (6) need (6) night (6) not (14) park (10) phone (9) reservation (7) room (40) service (13) small (6) staff (84) unhelpful (15) valet (16)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The desk clerk was snotty, rude and didn't even have a bellhop help me with my bag.

"Not good!! " Read full review on TripAdvisor 5/16/2012 Vote

2. The man behind the bar on Thursday and Friday, was rude and lacking any charm whatsoever, a complete contrast to his colleagues.

"This hotel is a must stay in Chicago! " Read full review on TripAdvisor 5/14/2012 Vote

3. We had to make do, no refunds, no discounts for our trouble, and the staff were extremely rude with their delivery of this news.

"Camping At The Hilton " Read full review on TripAdvisor 4/19/2012 Vote

4. One of the managers was rude and dismissive when I asked for another table to the one she showed me to.

"A good hotel that could be a great one " Read full review on TripAdvisor 3/1/2012 Vote

5. One young man was positively rude.

"A good hotel that could be a great one " Read full review on TripAdvisor 3/1/2012 Vote

6. Most of the staff, with some exceptions, was not friendly and sometimes even rude.

"Overpriced, overestimated and rude staff " Read full review on TripAdvisor 1/5/2012 Vote

7. Overall, the staff was very friendly and helpful, although one waiter in the lobby restaurant/bar was a bit rude.

"Spacious rooms, great staff, comfy beds " Read full review on TripAdvisor 12/14/2011 Vote

8. Staff was mostly rude and unhelpful.

"Beautiful lobby....that's about it! " Read full review on TripAdvisor 11/29/2011 Vote

9. The concierge was rude and unhelpful when needing to print our boarding passes.

"Not what I expected from such a beautiful hotel. " Read full review on TripAdvisor 11/28/2011 Vote

10. No one was rude, staff was friendly, but for the money.

"Rich in History, Poor in amenities " Read full review on TripAdvisor 7/28/2011 Vote