The Palmer House Hilton, Chicago, Lack

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Rank

29th

Out of 415

The Palmer House Hilton	Average Price: $282 Check Rates

Hotel Class:

17 East Monroe Street

Chicago, 60603 View map

4-Star Hotel Rank: 12 of 39
Average review rating: 3.73

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (9) , Expedia (89) , MyTravelGuide (4973) , Travelocity (22) , TripAdvisor (1923) , YahooTravel (178)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (22) annoy (28) avoid (30) awful (22) bad (113) bed bugs (30) broken (23) complain (66) complaint (49) cramped (24) dated (58) difficult (37) dirty (48) disappoint (144) disturbing (17) downside (24) expensive (165) frustrated (17) hard (59) hassle (14) horrible (25) inconvenient (30) issue (108) lack (55) loud (67) negative (57) noise (164) noisy (71) outdated (23) outrageous (24) overpriced (37) peeling (38) poor (68) pricey (47) problem (190) ridiculous (31) rude (47) shabby (16) shame (15) shock (14) slow (69) smell (52) terrible (36) tiny (131) too small (20) uncomfortable (18) unfortunate (48) worn (26) worst (36) wrong (39)

Lack	Appears in 146 comments.

The following words were used in comments with Lack:
amenity (13) bathroom (9) charm (10) coffee (14) comfortable (8) convenient (7) customer (9) free (7) hotel (47) internet (8) lacking (146) lobby (8) modern (10) nice (10) not (13) room (65) service (20) small (11) staff (13) view (8)

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1. The man behind the bar on Thursday and Friday, was rude and lacking any charm whatsoever, a complete contrast to his colleagues.

"This hotel is a must stay in Chicago! " Read full review on TripAdvisor 5/14/2012 Vote

2. Room was very nice, roomy enough, only thing lacking was a refrigerator.

"Great Location " Read full review on TripAdvisor 5/2/2012 Vote

3. Overall, it's a beautiful building with a charming history and in a great location but their amenities are sorely lacking compared to any hotel in a similar, or even lower, price bracket.

"Did not meet expectations " Read full review on TripAdvisor 4/17/2012 Vote

4. The rooms are small and lacking in some conveniences we expect from mid/high-end hotels.

"Good Hilton option but not the best " Read full review on TripAdvisor 3/11/2012 Vote

5. The negatives: Our view was lacking, next time I'll request the corner room.

"It was stunning " Read full review on TripAdvisor 2/26/2012 Vote

6. A grand old building with a very impressive lobby area, unfortunately, this hotel lacked all the details.

"All the details wrong " Read full review on TripAdvisor 2/9/2012 Vote

7. the standards rooms are a shoe box and the front desk service is very lacking.

"Beautiful hotel, but a little off. " Read full review on TripAdvisor 2/4/2012 Vote

8. Marco (front desk), never said, 'Oh, I'm sorry for the inconvenience or lack of phone.

"Disappointing " Read full review on TripAdvisor 1/13/2012 Vote

9. Starbucks coffee and lack of internet (we did not pay this amount but used the free service in the lobby).

"Great hotel but not the best 'deal'. " Read full review on TripAdvisor 1/2/2012 Vote

10. I think what was the problem was the lack of service, no mini bar in the room and the old outdated bathrooms.

"Not what we expected from a 4 star + hotel " Read full review on TripAdvisor 12/26/2011 Vote