The Palmer House Hilton, Chicago, Complaint

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Rank

29th

Out of 415

The Palmer House Hilton	Average Price: $282 Check Rates

Hotel Class:

17 East Monroe Street

Chicago, 60603 View map

4-Star Hotel Rank: 12 of 39
Average review rating: 3.73

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (9) , Expedia (89) , MyTravelGuide (4973) , Travelocity (22) , TripAdvisor (1923) , YahooTravel (178)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

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a bit small (22) annoy (28) avoid (30) awful (22) bad (113) bed bugs (30) broken (23) complain (66) complaint (49) cramped (24) dated (58) difficult (37) dirty (48) disappoint (144) disturbing (17) downside (24) expensive (165) frustrated (17) hard (59) hassle (14) horrible (25) inconvenient (30) issue (108) lack (55) loud (67) negative (57) noise (164) noisy (71) outdated (23) outrageous (24) overpriced (37) peeling (38) poor (68) pricey (47) problem (190) ridiculous (31) rude (47) shabby (16) shame (15) shock (14) slow (69) smell (52) terrible (36) tiny (131) too small (20) uncomfortable (18) unfortunate (48) worn (26) worst (36) wrong (39)

Complaint

Appears in 175 comments.

The following words were used in comments with Complaint:
$ (9) bathroom (11) bed (10) biggest (7) charged (9) coffee (10) complaints (175) elevator (7) free (7) great (10) high (6) hotel (37) internet (12) lobby (6) not (15) room (56) service (9) small (11) view (7) well (7)

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1. No complaints.

"Palmer House " Read full review on TripAdvisor 4/17/2012 Vote

2. The only complaint is that the rooms are small.

"Gilded Age Beauty " Read full review on TripAdvisor 4/13/2012 Vote

3. My only complaint would be the parking, it's either across the street or down the street so you have to lug your luggage through the garage, elevator, and across the busy streets then up the elevator to your room.

"Great stay, great hotel! " Read full review on TripAdvisor 3/24/2012 Vote

4. No complaints.

"Good hotel for the money. Friendly service staff. " Read full review on TripAdvisor 3/22/2012 Vote

5. I loved the surroundings and just had three complaints: the hotel charges $15 per day to use wireless internet in your guest room, which seems like price gouging to me.

"Elegant Old World Charm: Classic Big City Hotel " Read full review on TripAdvisor 3/10/2012 Vote

6. My only complaint about the hotel was that my room was much smaller than I expected and a bit run-down.

"Good Service, Tiny Room " Read full review on TripAdvisor 3/9/2012 Vote

7. However I did not have a view of the train tracks, which I heard several complaints about.

"Great Service, Hotel Can Use Some Updates " Read full review on TripAdvisor 2/21/2012 Vote

8. I heard other guests make the same complaint.

"Reliable Choice " Read full review on TripAdvisor 2/5/2012 Vote

9. Our only real complaint was that the walla of the hotel were so thin I felt we needed to whisper in our room so that everyone didn't hear our conversation like we couldhear theirs.

"Beautiful Hotel with paper thin walls " Read full review on TripAdvisor 1/31/2012 Vote

10. The only complaint here was that it was too crowded.

"Great Hotel and Service " Read full review on TripAdvisor 12/21/2011 Vote