The Palmer House Hilton, Chicago, Broken

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Rank

29th

Out of 415

The Palmer House Hilton	Average Price: $282 Check Rates

Hotel Class:

17 East Monroe Street

Chicago, 60603 View map

4-Star Hotel Rank: 12 of 39
Average review rating: 3.73

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (9) , Expedia (89) , MyTravelGuide (4973) , Travelocity (22) , TripAdvisor (1923) , YahooTravel (178)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (22) annoy (28) avoid (30) awful (22) bad (113) bed bugs (30) broken (23) complain (66) complaint (49) cramped (24) dated (58) difficult (37) dirty (48) disappoint (144) disturbing (17) downside (24) expensive (165) frustrated (17) hard (59) hassle (14) horrible (25) inconvenient (30) issue (108) lack (55) loud (67) negative (57) noise (164) noisy (71) outdated (23) outrageous (24) overpriced (37) peeling (38) poor (68) pricey (47) problem (190) ridiculous (31) rude (47) shabby (16) shame (15) shock (14) slow (69) smell (52) terrible (36) tiny (131) too small (20) uncomfortable (18) unfortunate (48) worn (26) worst (36) wrong (39)

Broken

Appears in 50 comments.

The following words were used in comments with Broken:
$ (4) arrival (3) bathroom (2) bed (5) carpet (3) floor (5) hot (3) internet (4) never (3) not (8) old (3) room (18) service (2) shower (5) small (3) soap (2) toilets (3) towel (3) tub (4) wallpaper (2)

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1. Old faded carpet, 'gray' bedding (which should have been white), peeling wallpaper and broken wood split doors met us.

"Roach in Bathtub!! " Read full review on TripAdvisor 1/23/2012 Vote

2. It's small and crowded and the hot tub was broken when we first arrived.

"Good location - friendly staff " Read full review on TripAdvisor 1/8/2012 Vote

3. It became apparent to me that they could not hear me and that the phone receiver must be broken.

"Great location. Beautiful Lobby. OK Room & Service. " Read full review on TripAdvisor 12/27/2011 Vote

4. Upon arrival we were greeted by a Valet, who spoke very broken English.

"Small rooms, peeling wallpaper, amenities not included " Read full review on TripAdvisor 11/13/2011 Vote

5. The Hilton tries to charge $20/day for normal-speed Internet (slow is available for $15/day), but the paywall was sluggish and ultimately broken when I tried to shell out my $20.

"telecomm challenges " Read full review on TripAdvisor 11/6/2011 Vote

6. In a broken down area? Yes.

"How can you not love this place? " Read full review on TripAdvisor 10/4/2011 Vote

7. hotel rooms even on executive floor sorely inneed of renovation:stained carpet, broken shower drain, old tv.

"palmer house hilton disappointing " Read full review on TripAdvisor 8/22/2011 Vote

8. At first I thought they were broken and just took the stairs down 16 floors.

"Beautiful hotel " Read full review on TripAdvisor 8/21/2011 Vote

9. I would skip them though, because their credit card machine was broken, and they made us pay cash which was a big inconvenience.

"Met our expectations. " Read full review on TripAdvisor 6/10/2011 Vote

10. The copier was also broken.

"In Chicago for Business, Stay Elsewhere " Read full review on TripAdvisor 4/22/2011 Vote