The Muse Hotel New York - a Kimpton Hotel, New York City, Unhelpful

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Rank

23rd

Out of 676

The Muse Hotel New York - a Kimpton Hotel	Average Price: $461 Check Rates

Hotel Class:

130 West 46th Street

New York City, 10036 View map

4-Star Hotel Rank: 10 of 106
Average review rating: 4.26

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (41) , MyTravelGuide (352) , Travelocity (30) , TripAdvisor (845) , YahooTravel (25)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Unhelpful

Appears in 9 comments.

The following words were used in comments with Unhelpful:
condescending (2) desk (2) reception (2) rude (4) staff (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The reception staff were very unhelpful and were not that bothered about the mix-up.

"Stylish hotel, great location but staff very unhelpful! " Read full review on TripAdvisor 1/11/2012 Vote

2. I had read on here about staff being unhelpful but for us that couldn't be further from the truth, from holding our bags, fixing our tele within minutes of calling and booking reservations for dinner they were great.

"Perfect - an oasis in a bustling area " Read full review on TripAdvisor 1/2/2011 Vote

3. I asked the (most unhelpful) receptionist about checking my flight on the internet.

"Lovely Hotel, pity about some of the staff " Read full review on TripAdvisor 4/17/2010 Vote

4. With the notable exception of Ivan, the reception staff were quite unhelpful.

"A 'shocking' experience " Read full review on TripAdvisor 1/7/2010 Vote

5. I've never before met such an unhelpful group of people who work in a customer service role.

"Don't Stay Here if You Value Good Service " Read full review on TripAdvisor 11/18/2009 Vote

6. )My only complaint is that sometimes the staff were unhelpful and rude.

"Amusing and sophisticated " Read full review on TripAdvisor 9/21/2009 Vote

7. Front desk staff was often unhelpful, condescending and sometimes just rude.

Read full review on MyTravelGuide 10/19/2007 Vote

8. Front desk staff was often unhelpful, condescending and sometimes just rude.

Read full review on MyTravelGuide 10/19/2007 Vote

9. Maintenance personnel was very rude and unhelpful.

"Pleasant Surprise " Read full review on TripAdvisor 7/2/2003 Vote