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Rank
23rd
Out of 676

The Muse Hotel New York - a Kimpton Hotel

Average Price: $461  
 
Hotel Class:
130 West 46th Street
New York City, 10036 View map  
4-Star Hotel Rank: 10 of 106
Average review rating: 4.26
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (41) , MyTravelGuide (352) , Travelocity (30) , TripAdvisor (845) , YahooTravel (25)
SAFE TO BOOK ? (2/5 issues found)
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Problem
Appears in 105 comments. 
The following words were used in comments with Problem:
big (5)   busy (5)   correct (5)   elevator (7)   floor (9)   great (6)   hotel (18)   management (6)   money (4)   never (5)   night (10)   noise (10)   not (28)   phone (7)   refund (5)   reservation (4)   room (42)   service (5)   staff (9)   street (10)    
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1. The other problem is that this is a relatively noisy, business-oriented neighborhood in Manhattan.
"Comfortable rooms, busy location " Read full review on TripAdvisor   5/15/2012 Vote      
2. At first I thought someone broke in, but the staff said the door is a problem.
"It Met the Purpose " Read full review on TripAdvisor   4/9/2012 Vote      
3. We were also disappointed with the standard of customer service which was delivered like a stage whisper 'look at us giving you great service' when the reality was that no-one was really that interested in the guest or resolving any problems that arose.
"Good hotel but need to make service more genuine " Read full review on TripAdvisor   4/7/2012 Vote      
4. The only problem with this room (1801) is that there is not enough lighting in the living room (particularly near the closet).
"Perfect room and hotel for the right person.... " Read full review on TripAdvisor   2/22/2012 Vote      
5. The only problem I had was that I had to cut my trip short because I was sick and lost 7 nights accomodation, which I was unable to be refunded on.
"Fantastic " Read full review on TripAdvisor   1/4/2012 Vote      
6. It starts at about 645AM; not a problem for people that need to get up anyway, but others may want to request a room facing 46th Street.
"Great location, nice rooms,great staff " Read full review on TripAdvisor   12/10/2011 Vote      
7. Minor problem, though I didn't think construction would be an issue since it was a holiday weekend.
"Bad service / Room in construction site. Woken up by blow horn " Read full review on TripAdvisor   11/30/2011 Vote      
8. I booked a room at the Muse because my regular hotels are having problems lately.
"Fantastic hotel " Read full review on TripAdvisor   11/28/2011 Vote      
9. There were some problems in tracking down my friend's reservation, since her partner had booked under his given name and not the one he uses every day, and I didn't know this name.
"Great concierge! " Read full review on TripAdvisor   11/9/2011 Vote      
10. We did have an issue in our room and the staff went above and beyond to correct the problem and make our stay enjoyable.
"wonderful getaway weekend " Read full review on TripAdvisor   10/31/2011 Vote      
   
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