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Rank
23rd
Out of 676

The Muse Hotel New York - a Kimpton Hotel

Average Price: $461  
 
Hotel Class:
130 West 46th Street
New York City, 10036 View map  
4-Star Hotel Rank: 10 of 106
Average review rating: 4.26
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (41) , MyTravelGuide (352) , Travelocity (30) , TripAdvisor (845) , YahooTravel (25)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Lack
Appears in 25 comments. 
The following words were used in comments with Lack:
boutique (2)   customer (2)   decent (2)   expectation (2)   food (2)   free (2)   hotel (5)   lacking (25)   location (2)   negative (2)   not (4)   price (2)   room (7)   service (6)   small (2)   staff (3)   wireless (2)    
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1. The lobby is a bit small and lacks seating that invites lingering.
"Modern, clean and convenient " Read full review on TripAdvisor   4/23/2012 Vote      
2. This was our first time in the US so our expectations on service were high but from our arrival at JFK where US residents went through security in approx 1 hour, and visitors queued for 4 hours, to every contact we had with staff be they in bars, restaurants or taxis, we felt that genuine interest in the customer and ensuring they had a good experience was sadly lacking.
"Good hotel but need to make service more genuine " Read full review on TripAdvisor   4/7/2012 Vote      
3. This is a very well presented hotel but just a bit lacking in personality and we have stayed at better.
"Lovely Room " Read full review on TripAdvisor   12/23/2011 Vote      
4. What can I say? I thought that I had found the perfect boutique hotel for a client's convening but boutique hotels sometimes come with a price: inefficient systems, lack of response, etc.
"Adorable hotel for solo travel in NYC but don't plan an event here. " Read full review on TripAdvisor   6/14/2010 Vote      
5. We are seasoned travelers who would not return to the Muse due to lack of customer service, value and only so-so rooms.
"Not really aMUSEd... " Read full review on TripAdvisor   5/25/2010 Vote      
6. Only negative was that we found the room very noisy and the lack of a decent view was disappointing (we could see a wall).
"enjoyed our stay " Read full review on TripAdvisor   5/18/2010 Vote      
7. Located at 46th street, few steps from Broadway and Times Square the Muse is a decent place to stay though it lacks some charm I would say.
"Decent hotel at Times Sqare " Read full review on TripAdvisor   3/26/2010 Vote      
8. However, we only spent $20 or so at the Muse due to their poor service and lack of communication.
"Very unfriendly/unhelpful staff but great location " Read full review on TripAdvisor   3/18/2010 Vote      
9. The prices were also quite expensive but there are plenty of places with walking distance to eat, there is no lack of food in NYC.
"Everything you want, need and more!! " Read full review on TripAdvisor   2/2/2010 Vote      
10. However, the lack of service dropped it down from a 5.
"Mediocre service " Read full review on TripAdvisor   4/16/2009 Vote      
   
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