Sheraton Keauhou Bay Resort & Spa, Kailua-Kona, Rude

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Rank

3rd

Out of 25

Sheraton Keauhou Bay Resort & Spa	Average Price: $198 Check Rates

Hotel Class:

78-128 Ehukai Street

Kailua-Kona, 96740 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.65

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (79) , TripAdvisor (757)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (10) annoy (20) avoid (16) awful (11) bad (102) big deal (9) bit dated (10) broken (7) chipped (8) complain (36) complaint (25) damage (8) dated (47) difficult (11) dirty (47) disappoint (79) disgust (9) downside (11) expensive (91) hard (29) hardly (8) hassle (8) horrible (17) issue (46) lack (15) loud (23) mediocre (17) mildew (11) mold (20) negative (38) noise (52) noisy (36) outdated (17) overpriced (24) poor (25) poorly (9) pricey (28) problem (69) ridiculous (9) roach (20) rock (53) rude (14) slow (38) smell (46) terrible (22) tiny (11) unfortunate (17) worn (22) worst (23) wrong (24)

Rude	Appears in 25 comments.

The following words were used in comments with Rude:
$ (2) food (3) good (2) hotel (4) lacking (3) management (2) much (2) night (3) not (7) pool (2) problem (3) room (4) service (7) staff (6) upgraded (2)

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1. The checkin staff were ambivalent bordering on rude.

"Tired and remote " Read full review on TripAdvisor 9/22/2011 Vote

2. Wasnt warned about the bugs in the room,lousy housekeeping service,rude bartenders at the pool,or the cold way overpriced food .

"4 Star ? 2 at best " Read full review on TripAdvisor 8/30/2011 Vote

3. The younger guy screwed up our bill and was nothing but rude the whole time we stayed there.

"Cool resort in need of updating " Read full review on TripAdvisor 8/9/2011 Vote

4. Not one person was rude, if fact they could not have been nicer.

"We loved it! " Read full review on TripAdvisor 6/30/2011 Vote

5. I've never had such an inexplicably rude interaction with anyone before.

"Sooooo very rude! " Read full review on TripAdvisor 6/28/2011 Vote

6. Upon arrival, during check-in the non-smiling, slightly rude clerk told my wife we had been upgraded to a 'Partial Ocean View Room'.

"Won't be back. " Read full review on TripAdvisor 6/24/2011 Vote

7. Upon our return to the Sheraton the Haole (I can say that b/c I am also Haole) girl at the front desk wasn't helpful at all (borderline rude) didn't offer any upgrades (my wife had to ask and when she did it was now $50 per night to get an oceanfront room).

"All around great place to stay if you know what to expect " Read full review on TripAdvisor 5/30/2011 Vote

8. Horrible, rude service.

"NOT ON ALLI DRIVE HUGE RESORT FEES " Read full review on TripAdvisor 3/6/2011 Vote

9. The manager was also rude and not accommodating.

"Trash Hotel, Rude/Inept Staff, Hardly a "Resort" " Read full review on TripAdvisor 2/28/2011 Vote

10. Service was rude at night - we were in the Manta Bar and the BBQ chef told us to 'move out of the way this is a walkway'.

"Would not return... even for free! " Read full review on TripAdvisor 1/8/2011 Vote